daisee

daisee is an AI-powered voice analytics platform built for contact centers. It listens to and analyzes every customer call, automatically transcribing conversations, assessing agent performance, and identifying key trends. The tool provides managers with a centralized dashboard to understand why customers are calling, how agents are handling interactions, and where processes can be improved. It goes beyond simple transcription to score calls for quality, flag compliance issues, and measure customer sentiment.

The software uses advanced natural language processing and sentiment analysis to deliver insights. It claims over 90% accuracy in transcription and quality scoring, analyzing 100% of calls rather than just random samples. This allows teams to spot patterns and risks that manual reviews might miss. The platform integrates with existing contact center systems and surfaces specific, actionable data—like which calls failed quality checks and why, or what emotions drove a customer's contact.

This tool is for businesses that rely heavily on phone support and want to scale their quality assurance. Contact center managers can use it to train agents more effectively, ensure consistent customer experiences, and potentially increase revenue by improving service. Case studies, like one with MYOB, report significant increases in customer satisfaction scores after implementation. It's a practical solution for turning voice data into a strategic asset.