Capturi

Capturi is a conversational intelligence platform designed for contact centers and customer service teams. It captures and analyzes customer calls, providing transcriptions, sentiment analysis, and actionable insights to improve agent performance and customer experience. The platform integrates with Microsoft, Google, and Puzzel for secure single sign-on, making it easy to deploy within existing enterprise workflows.

At its core, Capturi uses AI to process voice conversations in real time. It identifies key topics, detects customer emotions, and highlights moments that matter — such as compliance issues or upsell opportunities. Agents and managers can review call recordings with automated summaries, track performance trends over time, and receive coaching recommendations based on actual interactions. The tool aims to turn raw call data into a structured resource for training and quality assurance.

Capturi is best suited for customer service leaders, quality assurance teams, and sales managers who want to scale their coaching efforts without manually listening to every call. It helps organizations maintain consistent service quality, reduce churn, and uncover patterns in customer feedback. While the product page is minimal, the login and authentication options suggest a mature SaaS offering tailored for enterprise contact centers.