CallFinder

CallFinder is a speech analytics platform designed for call centers. It listens to and analyzes customer service calls automatically, replacing the slow and inconsistent process of manual quality assurance. The software transcribes conversations, identifies keywords and phrases, and scores calls based on predefined criteria. This gives managers a complete picture of agent performance and customer interactions, rather than the tiny sample a human reviewer could handle.

What sets CallFinder apart is its focus on partnership. Each client gets a dedicated speech analyst who helps configure the system, define goals, and interpret the data. The platform works with any call recording system and promises a custom implementation in 4-6 weeks. It looks for specific things like empathy, compliance, or sales techniques, turning hours of audio into charts and reports that show where teams excel or need help.

This tool is a clear fit for managers in healthcare, finance, collections, and customer service who are tired of guesswork. It helps them reduce the time spent on QA by up to 75%, while using the saved hours for targeted agent coaching. The end goal is to improve customer satisfaction, increase revenue, and reduce agent turnover by making decisions based on data from every single call, not just a handful.