AudioCodes Live CX

AudioCodes Live CX is a portfolio of solutions designed to modernize existing contact center platforms without requiring a complete system overhaul. It enables businesses to add AI-powered voice automation, web-based voice and video communications, and remote agent capabilities to their current infrastructure. The platform focuses on enhancing customer engagement through digital transformation while maintaining existing investments.

The solution works by providing cloud-based or on-premises managed services that integrate with conversational AI frameworks, enable work-from-anywhere capabilities for agents, and facilitate click-to-call functionality from websites and mobile applications. It stands out by offering field-proven technology that hundreds of contact centers already use globally, with emphasis on maintaining voice quality and service availability while controlling costs.

Enterprises with existing contact center platforms benefit most from AudioCodes Live CX, particularly those looking to add AI capabilities, support remote workforces, or integrate modern communication channels without replacing their entire system. The offering is available through AudioCodes' global partner network, providing tailored solutions for different organizational needs and infrastructure requirements.