Boost.ai

Boost.ai is a conversational AI platform designed specifically for large, regulated enterprises. It helps companies automate customer and employee interactions by building and deploying intelligent virtual agents, primarily as chatbots and voice bots. The core function is to handle common inquiries through self-service, freeing up human agents for more complex issues. It's built to integrate into existing customer service channels and backend systems.

The platform stands out with its focus on security, control, and a hybrid AI approach. It combines traditional, predictable intent-based AI with cutting-edge generative AI capabilities. This is particularly important for industries like banking or healthcare where accuracy and auditability are non-negotiable. The tool provides a full suite for building conversation flows, analyzing performance data, and continuously optimizing the virtual agents' responses.

This tool benefits large organizations with high-volume, repetitive customer service queries, especially those in finance, insurance, and telecom. A real-world use case is a bank using Boost.ai to let customers check account balances, report lost cards, or get loan information via a website chat, 24/7. Another is an internal IT helpdesk bot that helps employees reset passwords or request software, reducing ticket volume for the support team.