Trillet

Trillet is an AI voice agent designed for enterprise customer service calls. It answers incoming calls, verifies caller identity using methods like 2FA or voice biometrics, and integrates directly with live business systems like CRMs. Unlike basic conversational AI, Trillet performs real actions during calls—processing payments, creating support tickets, scheduling appointments, and updating customer records—all while maintaining full audit trails and compliance documentation.

The system stands out through its deep integration capabilities and enterprise-focused deployment options. It can be deployed on-premise, in private clouds, or as a white-label solution for agencies serving multiple clients. The platform handles complex workflows including identity verification, live data retrieval from business systems, automated actions, and post-call follow-up processes. It's built with compliance frameworks including HIPAA, GDPR, SOC 2, and ISO 27001 from the ground up.

Trillet benefits regulated industries and high-volume call centers that require secure, auditable customer interactions. Real-world implementations show healthcare providers using it for patient intake with 44.7% call-to-booking conversion rates, financial services achieving 89% automated verification rates, and debt recovery operations handling millions of calls with significantly reduced abandonment rates. The tool is particularly valuable for businesses that need to maintain strict data control while automating customer interactions.