Sysaid
IT service management platform that automates ticketing, asset tracking, and IT support workflows.
| What is it | IT service management platform that automates ticketing, asset tracking, and IT support workflows. |
|---|---|
| Pricing | Paid |
| Free tier | No |
| Platform | Web Application |
| API | Yes |
| Works with | Workato |
| Best for | Managing and automating employee IT support tickets, Tracking company hardware and software assets |
| Domain registered | 2002 |
Data updated Aug. 1, 2026
What does Sysaid do?
Sysaid is an IT service management (ITSM) platform designed to help IT teams organize and automate their support work. It functions as a central hub for handling service tickets, managing IT assets like computers and software licenses, and providing a self-service portal for employees. The core idea is to move IT from a reactive, ticket-answering role to a more proactive one by automating routine tasks and streamlining processes.
What sets Sysaid apart is its focus on AI-driven automation, specifically through what it calls 'AI Agents.' These agents can be built to handle common requests like password resets or software installations, interacting directly with users to resolve issues without human intervention. The platform also includes a visual workflow designer, a configuration management database (CMDB), and integrated remote support tools. It's a comprehensive suite that covers the full spectrum of IT service delivery, from the initial user request to resolution and asset tracking.
This tool is most beneficial for internal IT departments and managed service providers (MSPs) who need to scale their support efficiently. Real-world use includes a healthcare provider using the self-service portal to give staff easy access to IT information, or a logistics company using AI agents to build automation workflows through simple conversation, freeing up IT analysts for more complex problems.
Key features
What makes it stand outWho is Sysaid for?
Who benefits most from this toolPricing
Standard
- 250 managed assets
- Chatbot for End-Users
- Chatbot for Agents
- Agent assist
- Incident management
- Knowledge base
- Multi-channel support
- Work intake through customizable forms
- Multiple self-service portals
- Fields customization
- 50 configurable custom columns
- Priority management
- Routing rules
- Escalation rules and alerts
- Custom workflows
- Workflow designer
- Fulfill action items via email and SSP
- Includes 250 managed assets
- Asset monitoring
- CMDB
- Inventory management
- Asset discovery
- ITSM dashboards
- BI analytics
- Performance benchmarking
- Customized reporting
- Email ticket creation
- Email notifications
- Email rules
- AI emailbot
- Change management
- Problem management
- Request management
- Native Integrations
- SysAid Developers
- SysAid Integrations powered by Workato
Pro
Everything in Standard, plus:
- Everything in Standard
- Data pool
- Customizable guardrails
- Chatbot quality scoring
- Monitor and fine-tune chatbot answers
- AI usage dashboard
- AI insights weekly email
- Gen AI training for service agents
- Data segregation
- Nearly 100 prebuilt AI agents
- AI connections
- AI agent builder
Enterprise
Everything in Pro, plus:
- Everything in Pro
- Advanced customization
- Organization-wide automation
Trust & presence
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