Customer Service

Desk365

AI helpdesk software that integrates with Microsoft Teams, email, and web portals to manage customer support tickets.

desk365.io

Verified API available ~2.9k monthly visits

Quick facts
What is it	AI helpdesk software that integrates with Microsoft Teams, email, and web portals to manage customer support tickets.
Pricing	Paid — from $12/mo
Free tier	No
Platform	Web Application
API	Yes
Best for	handling customer support tickets, automating repetitive support queries
Domain registered	2020

Data updated Aug. 1, 2026

What does Desk365 do?

Desk365 is an AI-powered helpdesk platform designed to streamline customer support operations. It centralizes ticket management across multiple channels including Microsoft Teams, email, web portals, and embedded widgets. The system automatically converts customer inquiries into trackable tickets and provides tools for agents to manage them efficiently.

The platform includes two main AI components: an AI Agent that autonomously handles simple, repetitive customer queries, and an AI Copilot that assists human agents with tasks like summarizing lengthy tickets, drafting responses, and generating knowledge base articles from resolved cases. This reduces manual workload while maintaining a human touch for complex issues. The software integrates seamlessly with existing Microsoft Teams environments, allowing teams to work without switching between applications.

Desk365 is particularly valuable for support teams looking to scale their operations without proportionally increasing staff. It helps businesses maintain consistent service quality across channels while giving agents more time to focus on complex problem-solving. The platform serves companies ranging from small businesses to enterprises with 7,000+ users, offering both automation and human oversight where needed.

CRM Customer Service

#ai agent#customer support#helpdesk#knowledge base#microsoft teams#ticketing system#workflow automation

Key features

What makes it stand out

AI Agent handles simple customer queries to deflect Level 1 tickets

AI Copilot helps agents summarize tickets and draft responses

Omnichannel ticketing from Teams, email, web portal, and widget

Knowledge Base article generation from ticket details

Workflow automation for ticket routing and prioritization

Who is Desk365 for?

Who benefits most from this tool

handling customer support tickets

automating repetitive support queries

managing omni-channel customer communications

Pricing

STANDARD

$12.0/month

$12.0/month billed yearly

Omni-channel Ticketing
Email
Microsoft Teams
Support Portal
Web Form, Web Widget
Workflow Automation
SLA Reminders & Escalations
Canned Responses
Custom Ticket Fields & Status
Custom Ticket Forms
Custom Domain
Custom Roles
Custom Email Templates
Custom Helpdesk Language
WYSIWYG Editor
Self-service Portal
Productivity Reports
Ticket Trend Reports
Agent Performance Reports
Custom Reports
MFA & Custom Password Policies

PLUS

$22.0/month

$22.0/month billed yearly

Everything in STANDARD, plus:

Everything in Standard
AI-Powered Agent Assist
AI-Powered Knowledge Base
AI-Powered Ticket Summarization
AI-Powered Sentiment Analysis
AI-Powered Auto Categorization
AI-Powered Auto Tagging
AI-Powered Auto Routing
AI-Powered Response Suggestions
AI-Powered Article Suggestions
AI-Powered SLA Predictions
AI-Powered Customer Satisfaction Predictions
AI-Powered Agent Coaching
AI-Powered Ticket Trend Analysis
AI-Powered Customer Effort Score Analysis
AI-Powered Customer Churn Prediction
AI-Powered Customer Lifetime Value Prediction
AI-Powered Customer Segmentation
AI-Powered Customer Sentiment Analysis
AI-Powered Customer Feedback Analysis
AI-Powered Customer Satisfaction Analysis
AI-Powered Customer Effort Score Analysis
AI-Powered Customer Churn Prediction
AI-Powered Customer Lifetime Value Prediction
AI-Powered Customer Segmentation
AI-Powered Customer Sentiment Analysis
AI-Powered Customer Feedback Analysis
AI-Powered Customer Satisfaction Analysis

ENTERPRISE

Custom

Everything in PLUS, plus:

Everything in Plus
Dedicated Customer Success Manager
Custom Integrations
Custom SLAs
Custom Reporting
Custom Security
Custom Compliance
Custom Training
Custom Onboarding
Custom Support
Custom API
Custom SSO
Custom Branding
Custom Domain
Custom Language
Custom Roles
Custom Ticket Fields
Custom Ticket Forms
Custom Email Templates
Custom Workflows
Custom Automation
Custom Knowledge Base
Custom Portal
Custom Widget
Custom Reports
Custom Analytics
Custom Dashboards
Custom Alerts
Custom Notifications
Custom Permissions
Custom Access
Custom Data
Custom Backup
Custom Recovery
Custom Migration
Custom Deployment
Custom Scaling
Custom Performance
Custom Uptime
Custom Support
Custom Training
Custom Onboarding
Custom Integration
Custom API
Custom SSO
Custom Branding
Custom Domain
Custom Language
Custom Roles
Custom Ticket Fields
Custom Ticket Forms
Custom Email Templates
Custom Workflows
Custom Automation
Custom Knowledge Base
Custom Portal
Custom Widget
Custom Reports
Custom Analytics
Custom Dashboards
Custom Alerts
Custom Notifications
Custom Permissions
Custom Access
Custom Data
Custom Backup
Custom Recovery
Custom Migration
Custom Deployment
Custom Scaling
Custom Performance
Custom Uptime

Trust & presence

Domain Domain registered 2020

Gallery

Click any image to enlarge

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