Zadarma
Cloud PBX and virtual phone system for businesses — set up in minutes, no hardware needed
| What is it | Cloud PBX and virtual phone system for businesses — set up in minutes, no hardware needed |
|---|---|
| Pricing | Freemium — from €18/mo |
| Free tier | Yes |
| Platform | Web Application |
| API | Yes |
| Works with | Make, n8n, Zapier |
| Best for | setting up a business phone system without hardware, automating customer call handling with an AI agent |
| Domain registered | 2006 |
Data updated Sept. 19, 2026
What does Zadarma do?
Zadarma is a cloud-based virtual phone system and PBX service designed to replace traditional office phone hardware. It lets businesses set up a complete phone system in minutes — no wiring, no expensive equipment. You get a free cloud PBX that includes features like interactive voice response (IVR), call forwarding, call recording, voicemail, and detailed call statistics. The platform also provides virtual phone numbers from over 110 countries, including toll-free and mobile numbers, so you can establish a local presence anywhere in the world. Calls are routed over VoIP, and you can forward them to any existing phone or take them through the desktop or mobile app.
What makes Zadarma stand out is its combination of standard telephony features with newer AI-powered tools. There’s an AI voice agent that can handle customer calls 24/7 without the long pauses typical of older systems. Speech analytics uses AI to transcribe and analyze call recordings for quality monitoring. The system integrates with popular CRMs, and for developers, there’s a full API to build custom integrations or automate workflows. Setting up is straightforward through an intuitive control panel, and the PBX pricing starts at $4 per user per month with unlimited extensions.
This service is a good fit for small to medium businesses that want professional phone features without a big upfront investment. Call centers can use the call tracking, queue management, and analytics. Remote teams benefit from the mobile app and softphone capabilities. It also works well for companies expanding internationally — you can get local numbers in new markets quickly. While the AI features are nice bonuses, the core value is still reliable, cost-effective business telephony.
Key features
What makes it stand outWho is Zadarma for?
Who benefits most from this toolPricing
Free tier available — start without a credit cardStandard
- 5 pbx users
- 4 voice menus
- 200Mb cloud storage
- 0 AI agent minutes
- 0 free outgoing minutes
- 0 virtual phone numbers
- 5 concurrent outgoing calls
- 0 speech recognition minutes
- Free outgoing minutes
- PBX and CRM users
- Virtual phone numbers
- Cloud storage size for call recordings
- Free speech recognition minutes
- Voice menus within PBX (IVR)
- Free incoming calls (except 800)
- Per-second billing for outgoing calls
- Concurrent outgoing calls
- AI agent minutes
- CRM
- Free numbers porting/connection
- API
- Free Callback widget
- 24/7 Customer support (chat, tickets, phone)
- Free integrations with popular CRM and AI systems
Office
- 10 pbx users
- 6 voice menus
- 2Gb cloud storage
- 100 AI agent minutes
- 2,000 free outgoing minutes
- 2 virtual phone numbers
- 10 concurrent outgoing calls
- 400 speech recognition minutes
- Free outgoing minutes
- PBX and CRM users
- Virtual phone numbers
- Cloud storage size for call recordings
- Free speech recognition minutes
- Voice menus within PBX (IVR)
- Free incoming calls (except 800)
- Per-second billing for outgoing calls
- Concurrent outgoing calls
- AI agent minutes
- CRM
- Free numbers porting/connection
- API
- Free Callback widget
- 24/7 Customer support (chat, tickets, phone)
- Free integrations with popular CRM and AI systems
Corporation
- 20 pbx users
- 12 voice menus
- 4Gb cloud storage
- 200 AI agent minutes
- 4,000 free outgoing minutes
- 5 virtual phone numbers
- 20 concurrent outgoing calls
- 1,000 speech recognition minutes
- Free outgoing minutes
- PBX and CRM users
- Virtual phone numbers
- Cloud storage size for call recordings
- Free speech recognition minutes
- Voice menus within PBX (IVR)
- Free incoming calls (except 800)
- Per-second billing for outgoing calls
- Concurrent outgoing calls
- AI agent minutes
- CRM
- Free numbers porting/connection
- API
- Free Callback widget
- 24/7 Customer support (chat, tickets, phone)
- Free integrations with popular CRM and AI systems
Trust & presence
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