Itomig
AI-powered IT service management for mid-market — ticket system, AI categorization, ITIL-certified, EU data sovereignty
| What is it | AI-powered IT service management for mid-market — ticket system, AI categorization, ITIL-certified, EU data sovereignty |
|---|---|
| Pricing | Unknown |
| Platform | Web Application |
| API | Yes |
| Works with | n8n |
| Best for | managing IT support tickets with AI assistance, automating incident response and workflows |
Data updated Aug. 1, 2026
What does Itomig do?
Itomig is a service management platform for IT teams, built on the open-source iTop system. It handles ticketing, incident management, change management, and asset tracking. The platform comes with a Plus-Layer of custom extensions for ticketing, UI customization, integration with other tools, and security. It also includes AI features that summarize tickets, categorize incoming requests, and suggest solutions. The AI is provider-agnostic — you can choose your own LLM, even run it on your own infrastructure.
What sets Itomig apart is its ITIL certification (15 out of 20 practices) and a focus on EU data sovereignty. The platform offers sovereign LLM endpoints with no Cloud Act exposure and zero data retention. It includes Value Workflows — automated workflows built with n8n — that can generate daily support briefings and solution descriptions. Security response follows a structured CVSS-based four-phase process. Deployment options range from a managed entry-level (iTop+ Ready) to full custom development support (iTop+ Architect).
Itomig works best for mid-market IT departments that need a professional, compliant service desk without the complexity of enterprise ITSM suites. Service desk managers get AI assistance to handle more tickets with consistent quality. CIOs gain governance and compliance. Developers can use the Reflection API and n8n integrations to extend the platform. Use cases include managing IT support tickets, automating incident response, and maintaining a compliant CMDB.
Key features
What makes it stand outWho is Itomig for?
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