Textline

Business texting software for teams – manage SMS, web chat, and social messages in one shared inbox

textline.com

Verified API available Works with Integrately · Make · Zapier ~15k monthly visits

Quick facts
What is it	Business texting software for teams – manage SMS, web chat, and social messages in one shared inbox
Pricing	Paid
Free tier	No
Platform	Web Application
API	Yes
Works with	Integrately, Make, Zapier
Best for	responding to customer inquiries via text, sending bulk marketing campaigns with personalization
Domain registered	2005

Data updated Aug. 1, 2026

What does Textline do?

Textline is a business texting platform that lets teams send and receive SMS messages from a shared inbox. It combines text messaging with web chat and social media conversations, so all customer communication lives in one place. The platform is built for customer support, sales, marketing, and operations teams who want to move away from phone calls and email toward the channel customers actually prefer: text.

Textline works by giving each team a dedicated phone number (or multiple numbers for different departments). Incoming messages appear in a central inbox where any team member can reply. The platform includes features like auto-assignment rules, keyword-based triggers, and scheduled messages. Teams can leave private notes on conversations, assign custom roles, and track performance with built-in analytics. Security is a priority — Textline is SOC 2 certified and compliant with HIPAA and TCPA regulations.

The tool is most useful for businesses that handle high volumes of customer inquiries, appointment reminders, or sales follow-ups. Companies like Roll by Goodyear, DFH Transportation, and Mathnasium use it to boost response rates and conversions. It's a straightforward SaaS product: no AI models, no generative features — just solid business texting software that helps teams communicate faster and more efficiently.

Messaging Platform

#automation#business texting#customer support#marketing#sales#sms-software#team inbox#workflow

Key features

What makes it stand out

Centralize all messages (SMS, web chat, social) into one team inbox

Work as a team with unlimited users, internal notes, and agent roles

Set up multiple phone numbers for different departments or locations

Automate workflows with routes, triggers, and auto-assignments

Track performance with built-in metrics on response times and team activity

Who is Textline for?

Who benefits most from this tool

responding to customer inquiries via text

sending bulk marketing campaigns with personalization

coordinating logistics and operations across a team

Pricing

Essentials

Custom

600 minimum Included Message Credits per month
Three Agents included (Plus bonus credits per additional Agent)
Three-year conversation history
NPS and CSAT surveys
Standard integrations
API and webhooks
Admin and Agent roles
HIPAA compatible
Webchat available

Pro

Custom

Everything in Essentials, plus:

Unlimited conversation history
2,000 minimum Included Message Credits per month
Five Agents included (Plus bonus credits per additional Agent)
Custom user roles
Custom surveys
Salesforce integration
Time-based automations and routes
Advanced security features
Priority support
Dedicated customer success manager
HIPAA compatible
Webchat available

Enterprise

Custom

Everything in Pro, plus:

Flexible implementation
Advanced security features
Personalized account plans
HIPAA compatible
Webchat available

Trust & presence

Domain Domain registered 2005

Gallery

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