Incident
All-in-one AI platform for on-call, incident response, and status pages—built for fast-moving teams
| What is it | All-in-one AI platform for on-call, incident response, and status pages—built for fast-moving teams |
|---|---|
| Pricing | Freemium — from $19/mo |
| Free tier | Yes |
| Platform | Web Application |
| API | Yes |
| Works with | Claude AI |
| Best for | managing on-call schedules and alerts, automating incident response workflows |
| Domain registered | 2018 |
Data updated Aug. 1, 2026
What does Incident do?
Incident is an all-in-one platform that helps engineering teams handle incidents from start to finish. It combines on-call scheduling, incident response, automated investigations, and status pages into a single tool. The platform is designed for fast-moving teams that need to respond quickly when things break, while keeping everyone—from engineers to customers—in the loop.
Incident uses AI throughout the workflow. Its on-call feature uses machine learning to reduce noise and only page the right people. The response module integrates deeply with Slack and Microsoft Teams, so teams can declare incidents, coordinate, and resolve them without leaving their chat app. Workflows automate repetitive tasks like creating Slack channels, inviting the right people, and posting updates. The investigation tool scans logs and code changes to spot the failing PR and suggest a fix—sometimes before a human even opens their laptop. Status pages automatically update as the incident progresses, reducing inbound support tickets.
This platform is built for engineering organizations that value reliability but move fast. Companies like Netflix, Etsy, and Zendesk use it to modernize their incident response. DevOps engineers, SREs, and platform teams benefit most from the unified approach—no more juggling PagerDuty, Atlassian, and custom scripts. Real-world use cases include on-call rotation management, post-incident analysis with automated timelines, and customer communications during outages. Incident replaces fragmented tooling with a single command center that scales with the team.
Key features
What makes it stand outWho is Incident for?
Who benefits most from this toolPricing
Free tier available — start without a credit cardBasic
- Slack or Microsoft Teams native incident response
- Single team on-call
- A beautiful status page
- Essential incident automation
Team
- $10 per user/month on-call addon
- Slack or Microsoft Teams native incident response
- Multi-team on-call and alerting
- A beautiful status page
- Supercharged AI and automation
Pro
Everything in Team, plus:
- $20 per user/month on-call addon
- Advanced insights
- Customizable post-incident processes
- Private incidents and policies
Enterprise
Everything in Pro, plus:
- Designated customer success manager
- Advanced access control
- Multiple environments
- Enterprise grade security
- Live phone support
- Support SLAs
- 99.99% uptime
On-call
- Alerts routing, grouping & insights
- Flexible schedules, with shadow rotations and holiday calendars
- Cover requests and overrides
- Best-in-class migration support
Trust & presence
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