Itoc360
AI-first incident orchestration platform that routes alerts to the right engineer and automates response.
| What is it | AI-first incident orchestration platform that routes alerts to the right engineer and automates response. |
|---|---|
| Pricing | Freemium — from $12/mo |
| Free tier | Yes |
| Platform | Web Application |
| API | Yes |
| Works with | n8n, Zapier |
| Best for | Managing on-call rotations with intelligent scheduling, Responding to infrastructure incidents faster |
| Domain registered | 2025 |
Data updated Aug. 1, 2026
What does Itoc360 do?
Itoc360 is an AI-first incident orchestration platform that takes every alert from detection to resolution. It automatically routes incidents to the right engineer, escalates if nobody responds, and correlates noisy alert storms into a single manageable incident. Think of it as a smarter, more automated on-call manager that integrates with your existing monitoring tools like Prometheus, Grafana, and New Relic.
The platform breaks down into four core capabilities. On-Call Scheduling lets you build timezone-aware rotations with drag-and-drop calendars, and pages engineers via phone, SMS, push, or Slack. Escalation Policies define multi-stage rules — if the primary person misses the alert, it automatically escalates to a secondary. Alert Correlation groups duplicate alerts so you don't get sixty notifications for one problem. IncidentOps Central gives you a dashboard of all active incidents, responders, and auto-remediation triggers. It also works through ChatOps, so you can manage incidents right from Slack without switching tools.
Itoc360 is built for DevOps and SRE teams who need to reduce response time and alert fatigue. It's especially useful for organizations that run 24/7 services and need reliable on-call management. Education, energy, hotel, and manufacturing sectors are listed as specific use cases, but any team with a complex monitoring stack will benefit from having a single platform that handles alert routing, escalation, and incident visibility.
Key features
What makes it stand outWho is Itoc360 for?
Who benefits most from this toolPricing
Free tier available — start without a credit cardFree
- 1 users
- 50 sms per month
- Basic (time-based) alert grouping
- 7 days data retention
- < 72h support response
- 1 monitoring sources
- 1 to explore on call scheduling
- 5 voice calls per month
- 24/7 on-call & incident response
- Alert silencing
- Push + mobile app
Foundation
Everything in Free, plus:
- Up to 10 users
- 500 sms per month
- Basic (time-based) alert grouping
- 3 months data retention
- < 48h support response
- 2 monitoring sources
- Unlimited on call scheduling
- 100 voice calls per month
- Maintenance windows for planned work
- Multiple escalation policies & routing
- Notification Templates
Advanced
Everything in Foundation, plus:
- Unlimited users
- Unlimited sms per month
- Basic + Sliding alert grouping
- 6 months data retention
- < 24h support response
- 6 monitoring sources
- Unlimited on call scheduling
- Unlimited voice calls per month
- Sliding grouping cuts alert noise
- Localized calls & alerts per person
- Custom workflows
- ITSM sync (Jira, ServiceNow)
Premium
Everything in Advanced, plus:
- Unlimited users
- Unlimited sms per month
- Basic + Sliding alert grouping
- 12 months data retention
- < 2h, 24/7 support response
- Unlimited monitoring sources
- Unlimited on call scheduling
- Unlimited voice calls per month
- 99.99% uptime SLA, in writing
- Custom integrations & webhooks
- Dedicated support & onboarding
Trust & presence
Gallery
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