Talki

Talki is an AI-powered helpdesk built for B2B teams that want to cut down on repetitive support work. Instead of hiring more agents to handle the same FAQs over and over, you let Talki's AI take those tickets from start to finish. It works across web chat, email, and Telegram – all messages land in one shared inbox, and your human team only deals with the complex stuff. The pitch is simple: routine tickets get auto-resolved, your agents handle the rest.

Getting started is quick. You connect a channel (chat widget, support email, or Telegram bot), point Talki at your website or docs, and the AI starts building a knowledge base automatically. From there, it reads each incoming ticket, pulls a reply from that knowledge base, and either closes the ticket or escalates it if it's unsure. Talki also includes built-in translation via DeepL, one-line macros (like /refund that tags, closes, and processes in one go), and a Telegram bridge so customers can DM a bot and your team answers from the same dashboard.

The tool is aimed at small to mid-size B2B teams that get a steady stream of repetitive questions. Bootstrappers and solo builders can use the free tier (1 agent, 100 chats per month), while growing teams will want the Growth plan (€9/seat/mo) or Pro Max (€19/seat/mo) for more AI resolutions and the AutoPilot feature. If you're tired of toggling between Slack, email, and a separate helpdesk, Talki gives you one place to manage it all – and lets the AI handle the boring bits.