Stonly
Interactive knowledge platform with AI for customer service — create guides, empower self-service, and assist support agents.
| What is it | Interactive knowledge platform with AI for customer service — create guides, empower self-service, and assist support agents. |
|---|---|
| Pricing | Freemium |
| Free tier | Yes |
| Platform | Web Application |
| API | Yes |
| Best for | creating interactive troubleshooting guides for customers, training support agents on complex processes |
| Domain registered | 2015 |
Data updated Aug. 1, 2026
What does Stonly do?
Stonly is a comprehensive knowledge management platform designed specifically for customer service teams. It enables businesses to create interactive, step-by-step guides that help customers self-solve issues and support agents follow complex processes accurately. Unlike traditional knowledge bases, Stonly's guides break down complicated procedures into manageable steps with branching paths, images, and clear instructions, making it easier for users to find solutions without getting overwhelmed.
The platform stands out with its powerful AI integration that works alongside structured knowledge. Its conversational AI bot provides confident answers backed by verified content, achieving 92% accuracy in responses. The AI agent assist feature automatically summarizes support tickets and suggests resolution paths, while maintaining guide structure for better LLM performance. Stonly also offers robust management features including version control, access rights, analytics, and seamless integration with popular support platforms like Zendesk, Freshdesk, and Salesforce.
Customer support teams and help desk managers benefit most from Stonly, particularly those handling complex products or services requiring detailed troubleshooting. Real-world applications include reducing support tickets by 80%, cutting resolution time by 20%, and decreasing agent training time by 58%. Companies use it to create reliable self-service options for customers while ensuring agents have the right guidance at their fingertips during live support interactions.
Key features
What makes it stand outWho is Stonly for?
Who benefits most from this toolPricing
Free tier available — start without a credit cardBasic
- 400 guide views
- 1 team members
- 100 steps per guide
- 5 published guides
- Unlimited guides
- Embed guides anywhere
- Multiple languages
- Knowledge Bases
- Unlimited triggers
- Full-path analytics
- Versioning
- Custom branding
- Targeting using your user data
- Integration with Segment, Zapier, Freshpaint, Rudderstack
- In-guide variables
- SEO customization
- Export guides as PDF
- Attach files to guides
Small Business
- 4,000 guide views
- 5 team members
- 1 knowledge bases
- Unlimited guides and tours
- Multiple languages
- 1 knowledge base
- 4,000 guide views
- 5 team members
- Embed guides anywhere
- Unlimited triggers
- Full-path analytics
- Versioning
- Custom branding
- Targeting using your user data
- Integration with Segment, Zapier, Freshpaint, Rudderstack
- In-guide variables
- SEO customization
- Export guides as PDF
- Attach files to guides
Enterprise
Everything in Small Business, plus:
- unlimited guide views
- unlimited team members
- unlimited knowledge bases
- Help desk integrations
- AI Answers
- Automations
- SSO
- Private knowledge bases
- Unlimited guide views
- Unlimited team members
- Auto-translate guides
- Advanced team rights management
- White label options
- Integration with Salesforce, Zendesk, Freshdesk, Front
- SSO compatibility
- Priority support
- Dedicated customer success
- Security review
- Surveys
Trust & presence
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