Sendbird

Sendbird is the omnichannel AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. Combining omnichannel AI and a battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale.

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sendbird.com

Verified API available ~13k monthly visits

Quick facts
What is it	Sendbird is the omnichannel AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. Combining omnichannel AI and a battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale.
Pricing	Paid — from $399/mo
Free tier	Yes
Platform	Web Application
API	Yes
Best for	building in-app chat systems, creating customer support platforms
Domain registered	2013

Data updated Aug. 1, 2026

What does Sendbird do?

Sendbird is a comprehensive customer experience platform that provides businesses with the tools to build real-time communication features directly into their applications. It offers a suite of APIs for chat messaging, voice calls, and video conferencing, enabling companies to create seamless customer interactions within their own digital products. The platform handles the complex infrastructure needed for reliable, scalable communication, supporting billions of conversations monthly.

The platform stands out with its newly introduced delight.ai component, an AI concierge that provides hyper-personalized customer experiences across the entire customer journey. This AI layer integrates with their established communication infrastructure, offering features like memory retention across conversations and intelligent response generation. Sendbird's infrastructure is enterprise-grade, focusing on security, scalability, and reliability for large-volume communication needs.

This platform primarily benefits enterprise businesses and development teams looking to embed communication features without building the underlying infrastructure from scratch. Real-world use cases include customer support chat systems, in-app messaging for marketplaces, telehealth consultation platforms, and financial services communication tools. It's particularly valuable for companies needing to maintain branded, secure communication channels while leveraging AI for enhanced customer experiences.

Messaging Platform Video Conferencing

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Key features

What makes it stand out

Real-time chat, voice, and video APIs for embedded communications

AI concierge (delight.ai) for personalized customer experiences

Enterprise-grade scalability handling billions of monthly conversations

Memory retention across customer interactions for continuity

Secure communication infrastructure with enterprise reliability

Who is Sendbird for?

Who benefits most from this tool

building in-app chat systems

creating customer support platforms

developing telehealth communication tools

Pricing

Free tier available — start without a credit card

Free trial

Custom

1,000 mau
Unlimited message storage
Unlimited messages monthly
6 months message retention
20 peak concurrent connections
All pro features
No credit card required
Community support

Starter

$399.0/month

$349.0/month billed yearly

100,000 mau
Unlimited message storage
Unlimited messages monthly
6 months message retention
5% of MAU peak concurrent connections
Messaging essentials
Basic moderation
Ticketed support

Pro

$599.0/month

$499.0/month billed yearly

Everything in Starter, plus:

100,000 mau
Unlimited message storage
Unlimited messages monthly
6 months message retention
5% of MAU peak concurrent connections
Translation
Data export
Image moderation
Supergroup channel

Enterprise

Custom

Millions mau
Unlimited message storage
Unlimited messages monthly
Custom message retention
Custom peak concurrent connections
Select from all features
Dedicated or shared server
Various levels of support
Add-on products (e.g., Advanced Moderation)

Trust & presence

Search presence Top 10k site

Domain Domain registered 2013

Gallery

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