Tidio
AI-powered customer service platform combining live chat, help desk, and an AI agent to automate support and improve customer experience.
| What is it | AI-powered customer service platform combining live chat, help desk, and an AI agent to automate support and improve customer experience. |
|---|---|
| Pricing | Paid — from $24.17/mo |
| Free tier | No |
| Platform | Web Application |
| API | Yes |
| Works with | Integrately, Zapier |
| Best for | automating responses to common customer queries, managing and organizing support tickets |
| Domain registered | 2005 |
Data updated Aug. 1, 2026
What does Tidio do?
Tidio is a comprehensive customer service platform that helps businesses manage and automate their customer support. It combines a live chat widget for your website, a unified help desk for your support team, and an AI agent named Lyro that can handle a significant portion of customer inquiries automatically. The platform is designed to streamline communication, organize support tickets, and provide instant answers to common customer questions, all from a single dashboard.
The standout feature is Lyro, Tidio's AI agent, which can be trained on a company's specific data—like help articles and past conversations—to provide accurate, on-brand responses. It's built to understand context and handle complex queries, not just simple FAQs. The platform integrates deeply with over 120 popular tools like Shopify, WordPress, and Zapier, making it easy to fit into existing workflows. It also includes automation 'Flows' for proactive customer engagement, lead capture, and sales conversion.
This tool is ideal for small to medium-sized e-commerce businesses, online stores, and any company with a significant customer support workload. Real-world use cases include automating responses to common shipping and return questions, qualifying leads through chat, and freeing up human agents to handle more complex, high-value customer issues, ultimately improving resolution rates and customer satisfaction.
Key features
What makes it stand outWho is Tidio for?
Who benefits most from this toolPricing
Starter
- 100 billable conversations
- 50 Lyro AI Agent conversations (one-off)
- 100 Flows visitors reached
- Live chat & Ticketing
- Live visitors list
- Operating hours
- Basic analytics
- Live chat channels
Growth
Everything in Starter, plus:
- 250 billable conversations
- Advanced analytics
- User permissions
- Automatic chat assignment
- Automatic reply
- Live typing
- Viewed pages history
- Macros
Plus
Everything in Growth, plus:
- Departments
- Multiproject
- Custom branding
- Ticketing automations
- Live chat support
- Dedicated Success Manager
- OpenAPI
- Custom limits
- Custom number of seats
- Larger attachments
Premium
Everything in Plus, plus:
- From 3 000 Lyro AI conversations
- Guaranteed 50% Lyro AI resolution rate
- Pay-per-resolution billing
- Mobile SDK
- AI insights & CSAT
- Super admin role
- Custom analytics
- Advanced Copilot
- Lyro AI as a managed service
- Slack support
- Compliance
- SSO
Trust & presence
Gallery
Click any image to enlargeAlternatives in Customer Service
Plivo
Verified
Customer Service
Cloud communication platform for voice calls, SMS, and AI-powered customer engagement automation.
Aide
Verified
Customer Service
AI customer service platform that automates support workflows, classifies messages, and drafts responses using GPT LLMs
Respond.io
Verified
Customer Service
Unify chats, calls, and emails from all channels into one team inbox with AI agents for customer conversation management.
Quidget
Verified
Customer Service
AI customer support platform — handles live chat, email, and voice queries 24/7 by learning from your website and FAQs.
Liveagent
Verified
Customer Service
AI-powered help desk software combining live chat, ticketing, call center, and chatbot in one unified platform.
Hoory AI
Verified
Customer Service
AI customer service platform — automate ticket resolution, provide 24/7 support, and handle live chat.
Conduit AI
Verified
Customer Service
AI agents that automate customer support and sales conversations over text and voice.
Lime Connect
Verified
Customer Service
AI-powered customer communication platform for sales and support, automating interactions across multiple channels.
Similar tools
Tidio Copilot
Verified
Chat & Assistants
Free AI assistant for customer service — automatically answers support tickets and chats using your helpdesk content.
Lumro
Verified
AI Agent
AI agents for customer support and sales — deploy chatbots that handle FAQs, collect leads, and book appointments across multiple channels.
LDOO
Verified
AI Marketing
AI conversational analytics for marketers — ask questions in plain English, get data-backed answers you can send to clients
Works with Integrately
View all →
OpenAI
Verified
Models
AI platform offering ChatGPT for conversation, an API for developers, and business solutions — all powered by GPT models.
Picsart
Verified
Photo Editor
AI-powered creative suite for photo editing, design templates, and AI image generation — all in one platform.
Anthropic
Verified
Models
AI research and product company building safe, capable assistants like Claude
Happy Scribe
Verified
Transcription
AI transcription and subtitling tool — convert audio/video to text, generate captions, and translate in 120+ languages.
Aircall
Verified
Customer Service
AI-powered business phone system with live call coaching, automated workflows, and 24/7 AI agents for customer support.
Trello
Verified
Productivity Tools
AI-powered project management tool to organize tasks, track progress, and collaborate with teams using boards, lists, and cards.
Wrike
Verified
Productivity Tools
AI-powered enterprise work management platform that automates tasks, provides insights, and coordinates teams.
Brevo
Verified
AI Marketing
All-in-one marketing platform with AI — send emails, SMS, automate campaigns, and manage customer relationships in one place.