vennie

AI chatbot for Shopify & Zendesk that automates customer support tasks like returns, order changes, and cancellations

vennie.tech

Verified

Quick facts
What is it	AI chatbot for Shopify & Zendesk that automates customer support tasks like returns, order changes, and cancellations
Pricing	Paid — from €99/mo
Free tier	No
Platform	Web Application
Best for	Automating customer returns and exchanges, Handling order modifications and cancellations
Domain registered	2023

Data updated Aug. 1, 2026

What does vennie do?

vennie is an AI-powered customer support chatbot specifically designed for e-commerce businesses using Shopify and Zendesk. It handles common customer service tasks automatically, including processing returns, modifying orders, initiating cancellations, and answering frequently asked questions. The bot integrates directly with your e-commerce platform to access real-time order information and inventory data, ensuring accurate and up-to-date responses.

What sets vennie apart is its deep integration with e-commerce systems and its ability to mimic human support behavior. The chatbot continuously learns from your store's dynamic data and can be customized with different personality traits to match your brand's voice and communication style. It works across multiple channels including email, WhatsApp, and Instagram, providing consistent support wherever your customers reach out.

E-commerce businesses with high support volumes benefit most from vennie, particularly those using Shopify who want to reduce response times and handle routine inquiries automatically. The tool is ideal for merchants looking to provide 24/7 support without expanding their human support team, allowing staff to focus on more complex customer issues while vennie handles the repetitive tasks efficiently.

AI Agent Chat & Assistants — Other Customer experience

#ai chatbot#automation#conversational ai#customer support#e-commerce#shopify#zendesk

Key features

What makes it stand out

Automates Shopify tasks like order changes and returns

Integrates with Zendesk and other support ticket systems

Continuously learns from dynamic e-commerce data

Mimics human support behavior and language style

Customizable character personas to match brand voice

Who is vennie for?

Who benefits most from this tool

Automating customer returns and exchanges

Handling order modifications and cancellations

Providing 24/7 customer support across multiple channels

Pricing

Starter

€99.0/month

400 interactions
0.02 AI keyword cost
0.25 extra message cost
Access to the Help Center
Independent Setup
Answers across all channels

Business

€499.0/month

Everything in Starter, plus:

3,000 interactions
0.01 AI keyword cost
0.25 extra message cost
Ticket support for setup
All 'Starter' features
Faster live
Unlimited team members

Corporate

€1499.0/month

Everything in Business, plus:

10,000 interactions
0.25 extra message cost
Full Setup Included
All Features
Prioritized Changes
Daily Optimizations
Slack-Connect-Channel
Customer Success Manager
AI Keywords included

Custom

Custom Solutions
incl. ∞ interactions

Trust & presence

Domain Domain registered 2023

Gallery

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