empathy.co
Enterprise AI search platform for e-commerce — delivers conversational, privacy-focused product discovery
| What is it | Enterprise AI search platform for e-commerce — delivers conversational, privacy-focused product discovery |
|---|---|
| Pricing | Unknown |
| Platform | Web Application |
| API | Yes |
| Best for | improving online store search functionality, creating conversational shopping experiences |
| Domain registered | 2015 |
Data updated Aug. 1, 2026
What does empathy.co do?
empathy.co is an enterprise-grade AI search platform specifically designed for e-commerce businesses. It transforms how customers discover products online by providing conversational, natural language search capabilities that understand shopping intent. The platform combines AI-powered semantic search with traditional keyword matching to deliver highly relevant results, whether shoppers type "comfortable summer dresses under $50" or "red running shoes size 10.
The platform stands out with its strong privacy focus, keeping customer data secure while delivering personalized experiences. It offers merchandising teams powerful tools to fine-tune search results, manage product visibility, and create AI-powered recommendations. The system provides real-time analytics on search behavior and uses intent-aware algorithms to guide shoppers from initial query to product discovery with contextual prompts and overviews.
E-commerce businesses of all sizes benefit from empathy.co, particularly those prioritizing customer privacy and wanting to move beyond basic search functionality. Retailers can implement conversational shopping experiences, improve product discovery rates, and give their merchandising teams control over how products appear in search results. The platform serves major brands worldwide looking to create more human-centric, effective online shopping experiences.
Key features
What makes it stand outWho is empathy.co for?
Who benefits most from this toolTrust & presence
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