TORI

OpenCity provides an AI voice assistant called TORI that automatically takes orders at drive-thru restaurants. The system handles 100% of customer orders through voice interaction, functioning just like a human employee would at the speaker post. It's designed specifically for the fast-paced environment of drive-thru operations, where speed and accuracy are critical for customer satisfaction and operational efficiency.

The technology works through a straightforward three-step process: customers approach the drive-thru and order normally, TORI processes the order instantly with voice AI, and the system integrates seamlessly with existing restaurant infrastructure including POS systems, kitchen display systems, headsets, and speaker posts. What sets OpenCity apart is its focus on consistency—it provides uniform upselling opportunities and eliminates the variability of human performance, while maintaining the natural flow of drive-thru ordering that customers expect.

This tool is particularly valuable for restaurant owners and fast-food chains looking to reduce labor costs, improve order accuracy, and increase revenue through consistent upselling. The primary beneficiaries are businesses struggling with staffing challenges or seeking to optimize their drive-thru operations for better speed of service and customer experience. Real-world use cases include reducing wait times during peak hours, minimizing order errors, and maintaining brand consistency across multiple locations.