tryvium ai
AI-powered cloud contact center built on Microsoft Teams for smarter customer support automation
| What is it | AI-powered cloud contact center built on Microsoft Teams for smarter customer support automation |
|---|---|
| Pricing | Paid |
| Free tier | No |
| Platform | Web Application |
| API | Yes |
| Best for | automating customer service workflows, enhancing Microsoft Teams with contact center capabilities |
| Domain registered | 2024 |
Data updated Aug. 1, 2026
What does tryvium ai do?
tryvium ai is a cloud-based contact center platform built specifically for Microsoft Teams that uses artificial intelligence to transform customer support operations. It provides businesses with intelligent self-service capabilities, automated workflows, and agent-assist solutions that help deliver faster, more consistent customer service. The platform is designed as a microservices architecture, allowing for easy scalability and on-demand feature adoption without disrupting existing workflows.
What sets tryvium ai apart is its deep integration with Microsoft's ecosystem, including Copilot and Power Automate, creating a comprehensive solution for IT service desks. The AI components analyze historical conversation data and knowledge bases to generate intelligent responses and provide real-time assistance to agents. The platform boasts over 100 native integrations with popular ITSM tools like Salesforce, ServiceNow, and Zendesk, ensuring smooth workflow continuity across different business systems.
Enterprise businesses with established customer support teams will benefit most from tryvium ai, particularly those already using Microsoft Teams who want to enhance their contact center capabilities. The tool is ideal for organizations looking to reduce average handle times, increase resolution rates, and provide more efficient customer service through AI-powered automation. With its pay-as-you-go pricing and quick implementation timeline, tryvium ai offers a practical path for businesses to modernize their customer experience operations.
Key features
What makes it stand outWho is tryvium ai for?
Who benefits most from this toolPricing
Light
- 15 agent licenses
- NLP based Virtual Assistant
- Use Case Automation
- Screen sharing
- Presence Management
- Live Agent Routing
- Profile based routing
- Language based routing
- Off Business Hours Routing
- Holiday Management
- Skill Level Routing
- Route based on recent disconnect
- Co-Pilot Integration
- Summarization
- Customer 360
- Agent 360
- NBO / NBA
- Personalized Pitch / Conversation
- Instant Language Translation services
- KB Assist
- Canned Messages
- Custom Commands
- File sharing
- Integrated Agent UI
- Auto – Ticket
- Real-Time KPI Dashboard
- Real-Time Contact Monitoring
- Real-time negative sentiment analysis
- Survey Component
Essential
- 15 agent licenses
- NLP based Virtual Assistant
- Use Case Automation
- Omni Channel Experience
- Channel Switching (chat to voice & vice versa)
- Video Calling
- Call Conferencing
- Call Transfer
- Screen sharing
- Voicemail
- Presence Management
- Live Agent Routing
- Profile based routing
- Language based routing
- Off Business Hours Routing
- Holiday Management
- Skill Level Routing
- Co-Pilot Integration
- Summarization
- Customer 360
- Agent 360
- Instant Language Translation services
- KB Assist
- Canned Messages
- Custom Commands
- File sharing
- Integrated Agent UI
- Auto – Ticket
- Real-Time KPI Dashboard
- Real-Time Contact Monitoring
- Real-time negative sentiment analysis
- Survey Component
Advanced
Everything in Essential, plus:
- 15 agent licenses
- NLP based Virtual Assistant
- Use Case Automation
- Omni Channel Experience
- Channel Switching (chat to voice & vice versa)
- Video Calling
- Voice Biometrics
- Call Conferencing
- Call Transfer
- Screen sharing
- Voicemail
- Presence Management
- Live Agent Routing
- Profile based routing
- Language based routing
- Off Business Hours Routing
- Holiday Management
- Sentiment based routing
- Skill Level Routing
- Best available agent routing
- Route based on recent disconnect
- Co-Pilot Integration
- Summarization
- Real Time Voice Transcription
- Customer 360
- Agent 360
- NBO / NBA
- Personalized Pitch / Conversation
- KB Assist
- Canned Messages
- Custom Commands
- File sharing
- Integrated Agent UI
- Auto – Ticket
- PII Data Redaction
- Real-Time KPI Dashboard
- Real-Time Contact Monitoring
- Analytical Dashboard
- Real-time negative sentiment analysis
- Survey Component
- Co-Pilot for Admins
- AI driven Journeys
- Campaign Manager
- Predictive Analytics
- Quality Audit
Trust & presence
Gallery
Click any image to enlargeAlternatives in Customer Service
3CLogic
Verified
Customer Service
AI-powered contact center platform that integrates voice, SMS, and AI analytics into CRM systems like ServiceNow.
English - USA
Verified
Customer Service
Cloud contact center platform for enterprise customer experience management and communications
CCXai
Verified
Customer Service
AI-powered customer service platform with multi-channel support, real-time analytics, and automated workflows for businesses.
SearchUnify
Verified
Customer Service
Enterprise AI platform that automates customer support with intelligent agents for self-service, case handling, and knowledge management.
Cresta
Verified
Customer Service
AI platform for enterprise contact centers — provides real-time agent guidance, automates tasks, and analyzes conversations.
Plivo
Verified
Customer Service
Cloud communication platform for voice calls, SMS, and AI-powered customer engagement automation.
Desk365
Verified
Customer Service
AI helpdesk software that integrates with Microsoft Teams, email, and web portals to manage customer support tickets.
Triviat
Verified
Customer Service
AI agents for customer support and sales — automate chats, calls, emails, and social messages in 85+ languages.
Similar tools
Collectivei
Verified
CRM
Enterprise AI platform for sales teams — automates forecasting, maps business relationships, and provides real-time market intelligence.
NoBroker
Verified
CRM
AI-powered CRM with integrated telephony, automated call QA, and workflow automation for sales and customer support teams.
visor.ai
Verified
Customer experience
AI-powered customer service automation platform that handles inquiries, provides instant answers, and automates support workflows.
Moveo.AI
Verified
Business & Finance
AI agent platform that automates and personalizes financial conversations for customer service and debt collection.