crafter.ai
No-code platform for SMEs to build custom AI agents for customer service, sales, and HR using LLMs and RAG.
| What is it | No-code platform for SMEs to build custom AI agents for customer service, sales, and HR using LLMs and RAG. |
|---|---|
| Pricing | Freemium — from €30/mo |
| Free tier | Yes |
| Platform | Web Application |
| API | Yes |
| Best for | automating customer support queries, handling sales inquiries |
| Domain registered | 2019 |
Data updated Aug. 1, 2026
What does crafter.ai do?
crafter.ai is a specialized platform that enables businesses to create custom AI agents for customer-facing operations without any coding. It combines large language models with retrieval-augmented generation (RAG) technology to build chatbots that can answer questions based on company documents and knowledge bases. The platform stands out with its visual conversation designer, which allows users to map out dialogue flows and orchestrate between specialized AI agents through a drag-and-drop interface.
What makes crafter.ai particularly useful is its focus on practical business applications. The platform includes human-in-the-loop capabilities that allow live operators to take over conversations when needed, plus analytics dashboards to track performance. It integrates with popular channels like WhatsApp, web chat, and Facebook Messenger, and can connect to existing CRM and ERP systems through RESTful APIs.
This tool is ideal for small to medium-sized businesses looking to automate customer service, sales support, or HR processes. Real-world use cases include handling frequent customer inquiries, guiding users through sales funnels, and streamlining employee onboarding—all while maintaining the option for human intervention when complex issues arise.
Key features
What makes it stand outWho is crafter.ai for?
Who benefits most from this toolPricing
Free tier available — start without a credit cardFREE
- 100 monthly chat
- 0 production agents
- 1 simultaneous conversations
- Test Agents: Unlimited
- Users: Unlimited
- LLM
- Document Management with RAG
- Custom System Prompt
- Multilingual
- Basic Analytics
- Conversation Designer
- API connectors
- Social Connectors
- MS Teams Connector
- Handover
- Lead generation
- Basic Support
BASIC
Everything in FREE, plus:
- 500 monthly chat
- 1 production agents
- 2 simultaneous conversations
- 1-click deployment
- Scheduled deployment
PREMIUM
Everything in BASIC, plus:
- 2,500 monthly chat
- 1 production agents
- 6 simultaneous conversations
ULTRA
Everything in PREMIUM, plus:
- 6,000 monthly chat
- 1 production agents
- 18 simultaneous conversations
- Dedicated Account Manager
ENTERPRISE
- Custom monthly chat
- Custom production agents
- Custom simultaneous conversations
- Advanced Analytics
- Voicebot
- Custom integrations
- Premium support with dedicated account manager
Trust & presence
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