Liberate

Liberate is a specialized AI voice assistant designed specifically for the insurance industry. It handles inbound customer calls for sales, service, and claims 24/7 using a human-like AI agent named Nicole. The system can verify identities, gather claim details, process payments, and handle policy changes while integrating directly with insurance core systems. It's built to resolve up to 80% of routine inquiries automatically while providing warm transfers to human agents when needed.

What sets Liberate apart is its insurance-specific design and multilingual capabilities. The AI automatically detects whether customers are speaking English, French, or Spanish and switches to their preferred language in real-time. The platform includes a comprehensive reporting dashboard that provides full call transcripts, sentiment analysis, and measures conversation 'smoothness' to ensure natural interactions. It integrates with existing CRMs and rating engines, automatically updating systems without manual intervention.

Insurance agencies and carriers benefit most from Liberate, particularly those looking to reduce call center costs while maintaining high customer satisfaction. Real-world use cases include handling first notice of loss (FNOL) claims, processing policy changes, answering coverage questions, and qualifying new leads—all without requiring additional staff. The system helps businesses manage call volumes during peak times like hurricane season while providing consistent, polite service around the clock.