Yellow.ai
Enterprise-grade AI agent platform for automating customer and employee interactions across voice, chat, and email channels.
| What is it | Enterprise-grade AI agent platform for automating customer and employee interactions across voice, chat, and email channels. |
|---|---|
| Pricing | Freemium |
| Free tier | Yes |
| Platform | Web Application |
| API | Yes |
| Best for | automating customer support queries, handling employee policy questions |
| Domain registered | 2018 |
Data updated Aug. 1, 2026
What does Yellow.ai do?
Yellow.ai is an enterprise-grade platform that builds and deploys AI agents to handle customer and employee interactions autonomously. These AI agents can conduct human-like conversations across multiple channels including voice, chat, and email, understanding complex queries and resolving issues without human intervention. The platform is designed specifically for large-scale business use cases where automation can significantly reduce operational costs while maintaining quality service.
The platform stands out with its multi-LLM architecture that incorporates 15+ cutting-edge language models, allowing businesses to choose the best model for each specific task. It features 150+ pre-built integrations with enterprise systems like Salesforce, Zendesk, and Genesys, enabling rapid deployment without extensive custom development. The system includes automated testing capabilities, conversational analytics for continuous improvement, and omnichannel support that maintains context across different communication modalities including images, documents, and video.
This solution primarily benefits large enterprises across industries like logistics, airlines, utilities, and customer service BPOs. Real-world use cases include automating customer support queries, handling employee policy questions, processing service requests, and providing 24/7 multilingual support. Companies using Yellow.ai have reported automating over 70% of customer interactions while maintaining high satisfaction scores and significantly reducing operational costs.
Key features
What makes it stand outWho is Yellow.ai for?
Who benefits most from this toolPricing
Free tier available — start without a credit cardFree
- 1000 records user360
- limited AI copilot
- 2 agents limit
- 500 per month included, then $0.99 per resolution chat sessions
- limited custom events
- limited agentic discovery
- limited channels supported
- 1 active, 10 templates campaign management
- 1 number of AI agents
- limited code pro code access
- limited out of box integrations
- limited voicex natural voice AI
- limited custom integrations apis
- limited intelligent email agents
- limited agentic omnichannel builder
- limited custom dashboards data explorer
- limited proactive campaigns notifications
- basic role based access controls compliance
- limited llm analytics sentiment topic tracking
- Number of AI Agents
- Chat Sessions
- Channels Supported (Chat, Voice, Email, SMS)
- Agentic Omnichannel Builder
- VoiceX: Natural Voice AI
- Intelligent Email Agents
- Code/Pro-Code Access
- Custom Events
- Custom Integrations (APIs)
- Out-of-Box Integrations
- AI Copilot (Testing, Debug, Optimization)
- Agents Limit
- User360
- Campaign Management
- Agentic Discovery (Zero-Setup Automation)
- Custom Dashboards/Data Explorer
- LLM Analytics, Sentiment & Topic Tracking
- Proactive Campaigns & Notifications
- Role-based Access Controls & Compliance
Enterprise
- unlimited user360
- unlimited AI copilot
- unlimited agents limit
- unlimited chat sessions
- unlimited custom events
- unlimited agentic discovery
- 35+ channels supported
- unlimited campaign management
- unlimited number of AI agents
- unlimited code pro code access
- 150+ out of box integrations
- unlimited voicex natural voice AI
- unlimited custom integrations apis
- unlimited intelligent email agents
- unlimited agentic omnichannel builder
- unlimited custom dashboards data explorer
- unlimited proactive campaigns notifications
- SOC2/GDPR/ISO role based access controls compliance
- unlimited llm analytics sentiment topic tracking
- Number of AI Agents
- Chat Sessions
- Channels Supported (Chat, Voice, Email, SMS)
- Agentic Omnichannel Builder
- VoiceX: Natural Voice AI
- Intelligent Email Agents
- Code/Pro-Code Access
- Custom Events
- Custom Integrations (APIs)
- Out-of-Box Integrations
- AI Copilot (Testing, Debug, Optimization)
- Agents Limit
- User360
- Campaign Management
- Agentic Discovery (Zero-Setup Automation)
- Custom Dashboards/Data Explorer
- LLM Analytics, Sentiment & Topic Tracking
- Proactive Campaigns & Notifications
- Role-based Access Controls & Compliance
Trust & presence
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