Re:amaze

AI-powered customer service platform combining helpdesk, live chat, and chatbots into a single unified dashboard.

reamaze.com

Verified API available ~14k monthly visits

Quick facts
What is it	AI-powered customer service platform combining helpdesk, live chat, and chatbots into a single unified dashboard.
Pricing	Paid — from $29/mo
Free tier	Yes
Platform	Web Application
API	Yes
Best for	managing multi-channel customer inquiries, automating routine support tasks
Domain registered	2011

Data updated Aug. 1, 2026

What does Re:amaze do?

Re:amaze is a comprehensive customer service platform that consolidates all your support channels—including email, live chat, social media, SMS, and video calls—into one shared inbox. It provides teams with a centralized workspace to manage customer conversations, assign tickets, add internal notes, and collaborate. The platform uses automation and AI to handle routine tasks, helping teams respond faster and maintain organized communication across multiple brands and channels.

The tool stands out with its deep integration of AI features. Its AI Agent (in beta) can be trained on your business details to provide 24/7 automated support. The platform also offers AI-assisted reply drafting, conversation summarization, and sentiment analysis. Unique tools like 'Peek' allow for real-time co-browsing to see customer activity, and 'Cues' enable automated, targeted messaging. It includes a customizable, AI-powered knowledge base that automatically trains its chatbots and suggests relevant FAQ articles to both agents and customers.

This platform is ideal for customer support teams, e-commerce businesses, and any company looking to scale its customer service operations. Real-world use cases include handling high volumes of customer inquiries, reducing response times with automated workflows, providing proactive support via live chat, and deflecting tickets through a self-service FAQ center. The mobile apps ensure teams can manage conversations and stay connected even when away from their desks.

Email Client Messaging Platform Non-AI Communication — Other Social Media Platform

#automation#chatbots#customer engagement#customer service#faq#helpdesk#live chat#multi-channel support

Key features

What makes it stand out

Unified inbox for email, chat, social media, SMS, and video calls

AI Agent provides 24/7 automated customer support and response drafting

Real-time customer co-browsing and activity monitoring with Peek

AI-powered knowledge base that auto-suggests articles and trains chatbots

Targeted automated messaging campaigns and push notifications

Who is Re:amaze for?

Who benefits most from this tool

managing multi-channel customer inquiries

automating routine support tasks

providing proactive live chat support

Pricing

Free tier available — start without a credit card

Starter

$59.0/month

20 AI resolutions per user
500 responded conversations
0.85 AI resolution additional price
Unlimited Email Inboxes
Live Chat
Social Media Channels
Public/Internal FAQ
Workflow Automation (Macros)
Response Templates
Website Integration
Chatbots
Cues (Proactive Messages)
Basic Reporting
Customer Intents
Re:amaze AI Agent (20 resolutions per month per user included)

Basic

$29.0/month

$26.1/month billed yearly

1 brands
20 AI resolutions per user
0.85 AI resolution additional price
Unlimited Email Inboxes
Live Chat
Social Media Channels
Public/Internal FAQ
Workflow Automation (Macros)
Response Templates
Website Integration
Chatbots
Cues (Proactive Messages)
Basic Reporting
Customer Intents
Re:amaze AI Agent (20 resolutions per month per user included)

Pro

$49.0/month

$44.1/month billed yearly

Everything in Basic, plus:

Unlimited brands
50 AI resolutions per user
0.85 AI resolution additional price
Manage Multiple Brands in one Account
Live View of Site Visitors
Advanced Reporting
SMS and Voice Channels
Custom Hosted Domain
Customizable Email Appearance
Status Page

Plus

$69.0/month

$62.1/month billed yearly

Everything in Pro, plus:

Unlimited brands
100 AI resolutions per user
0.85 AI resolution additional price
Peek (Live Screensharing)
Departments (Staff Groups)
Staff Performance Reporting
Staff Shifts and Vacation Days
Customizable Staff Roles
Customer Satisfaction Ratings
In-Chat Video Calls
Optional Classic Chat Mode
FAQ Article Edit History

Trust & presence

Search presence Top 100k site

Domain Domain registered 2011

Gallery

Click any image to enlarge

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