ConverseNow AI

Converse Now is a specialized AI voice assistant designed specifically for the restaurant industry. It handles incoming phone orders completely autonomously, interacting with customers in natural conversation to take food orders, answer questions, and process upsells. The system is built to sound like a real employee, greeting customers, confirming orders, and handling the entire ordering workflow from start to finish. It's currently processing over 2 million conversations monthly for various restaurant brands.

What makes Converse Now stand out is its deep customization capabilities. Restaurant owners can configure every aspect of the AI's behavior through their 'AI Your Way' platform. This includes setting the AI's tone and persona to match the brand voice, programming specific upselling logic (like suggesting drink sizes or add-ons), implementing coupons and discounts, and even localizing the experience for different regions. The system integrates directly with popular POS systems, ensuring orders flow seamlessly into the kitchen without manual intervention.

This tool is particularly valuable for busy restaurants and chains looking to reduce labor pressure during peak hours while maintaining consistent service quality. Brands like Denny's, Domino's, and Wingstop use Converse Now to handle customer orders 24/7, repurpose staff to more valuable in-restaurant tasks, and capture orders they might otherwise miss during busy periods or after hours. It's essentially like having an extra employee dedicated solely to phone orders, but one that never takes a break and consistently follows brand guidelines.