Customer Service

Craftman

AI support inbox for startups — unifies chat and email with AI-drafted replies to save time on customer support.

craftman.ai

Verified API available Free tier

Quick facts
What is it	AI support inbox for startups — unifies chat and email with AI-drafted replies to save time on customer support.
Pricing	Freemium — from $29/mo
Free tier	Yes
Platform	Web Application
API	Yes
Best for	handling customer support inquiries, managing sales and support chats
Domain registered	2023

Data updated Aug. 1, 2026

What does Craftman do?

Craftman is an AI-powered support inbox designed specifically for startups and small businesses. It combines chat and email conversations into a single unified interface, eliminating the need to switch between multiple tabs and applications. The core functionality revolves around AI-drafted responses that help users handle customer inquiries much faster than manual typing.

What makes Craftman stand out is its focus on practical AI assistance rather than fully automated responses. The AI reads your knowledge base, FAQs, and previous conversations to draft contextual replies, but these remain as drafts that humans must review and approve before sending. This approach prevents the scary bot hallucinations that plague some AI support tools while still providing significant time savings. The tool also includes real-time analytics to track response times and team performance.

Startup founders and solo entrepreneurs benefit most from Craftman, particularly those spending hours each day on repetitive customer support tasks. Real-world use cases include handling password reset requests, answering billing questions, addressing feature inquiries, and converting visitor chats into qualified leads. The tool positions itself as a lightweight, affordable alternative to bloated enterprise solutions like Intercom.

Customer Service

#ai-drafts#ai support#chat support#customer service#email management#startup tools#unified inbox

Key features

What makes it stand out

AI-drafted response suggestions based on your knowledge base

Unified inbox for both chat and email conversations

Real-time analytics for response times and performance

Human-reviewed AI drafts to ensure accuracy

Simple setup with chat widget and email forwarding

Who is Craftman for?

Who benefits most from this tool

handling customer support inquiries

managing sales and support chats

responding to customer emails

Pricing

Free tier available — start without a credit card

Free

20 AI replies
1 chat widget
Email + chat unified
20 AI replies/mo

Pioneer

$29.0/month

1,000 AI replies
1 chat widget
Email + chat unified
1,000 AI replies/mo
AI draft suggestions

Builder

$49.0/month

Everything in Pioneer, plus:

1,000 AI replies
Feedback Boards

Pro

$79.0/month

10 widgets
10,000 AI replies
10 widgets
10,000 AI replies/mo
Advanced AI drafts
Feedback Boards
Priority support

Legend

$149.0/month

20,000 AI replies
Unlimited widgets
20,000 AI replies/mo
Custom AI training
Feedback Boards
API access
Dedicated support

Trust & presence

Domain Domain registered 2023

Gallery

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