Unthread

AI-native helpdesk built for Slack — automate ticket resolution and support workflows directly in your team's chat platform

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unthread.io

Verified API available Works with Claude AI

Quick facts
What is it	AI-native helpdesk built for Slack — automate ticket resolution and support workflows directly in your team's chat platform
Pricing	Paid — from $50/mo
Free tier	No
Platform	Web Application
API	Yes
Works with	Claude AI
Best for	Automating employee support ticket resolution, Managing customer service requests in Slack
Domain registered	2022

Data updated Sept. 19, 2026

What does Unthread do?

Unthread is an AI-native helpdesk platform built specifically for Slack that transforms how teams handle support requests. It automatically turns Slack messages, DMs, emails, and live chat inquiries into tracked tickets, then uses agentic AI to resolve many of these requests automatically before they ever reach human agents. The platform serves as a complete service management solution that lives right where teams already work—in their Slack channels.

What makes Unthread stand out is its deep Slack integration and AI-powered automation capabilities. The system can automatically respond to common queries, identify knowledge gaps in your documentation, and trigger complex workflows across various tools through its flexible API. It provides enterprise-grade security while maintaining the casual, collaborative feel of Slack, with features like multi-team management, custom permissions, and shared ticket collaboration.

This tool benefits IT teams, customer support departments, and HR teams that rely heavily on Slack for internal communications. Real-world use cases include automatically resolving common technical issues for employees, handling routine customer inquiries without human intervention, and streamlining cross-departmental support workflows. Companies like Lemonade report that Unthread automatically resolves about 40% of all incoming tickets, significantly reducing response times and improving team efficiency.

AI Workspace Assistant Automation Knowledge Management

#ai helpdesk#customer service#enterprise ai#knowledge management#slack support#ticket automation#workflow automation

Key features

What makes it stand out

AI-powered ticket deflection and automated responses

Slack-native support ticket intake and management

Multi-channel support (Slack, email, live chat, portal)

Knowledge base gap analysis and management

Workflow automation with third-party tool integrations

Who is Unthread for?

Who benefits most from this tool

Automating employee support ticket resolution

Managing customer service requests in Slack

Streamlining internal helpdesk operations

Pricing

Basic

$50/month

100 conversations
Conversation tracking
SLAs and assignments
Slack Inbox
Slack Broadcasts
Basics integrations & API
Dedicated Slack support channel

Pro

$75/month

Everything in Basic, plus:

Unlimited conversations
Multiple email inboxes
In-app live chat
Knowledgebase sync
Automatic tagging
NPS & CSAT surveys
CRM integrations

Enterprise

Custom

Custom integrations
Single sign-on (SSO)
HRIS integration & directory sync
HIPAA & BAAs
Dedicated hosting
Mass email broadcasts
Industry-leading SLAs
Slack enterprise grid
LDAP integration

Trust & presence

Domain Domain registered 2022

Gallery

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