Customer Service

Brandwise

AI customer support agent for ecommerce brands that automates replies, refunds, and order tracking across email and social media.

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brandwise.ai

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Quick facts
What is it	AI customer support agent for ecommerce brands that automates replies, refunds, and order tracking across email and social media.
Pricing	Paid — from $49/mo
Free tier	No
Platform	Web Application
Best for	automating customer service responses, managing social media comments and DMs
Domain registered	2023

Data updated Aug. 1, 2026

What does Brandwise do?

Brandwise is an AI-powered customer support platform built specifically for direct-to-consumer (DTC) ecommerce brands. It acts as a centralized helpdesk that automatically handles customer inquiries across multiple channels including email, Facebook, Instagram, TikTok comments, and live chat. Instead of just generating generic replies, it integrates directly with Shopify to perform actual tasks like looking up orders, processing returns, issuing refunds, and updating customer information—all without human intervention.

The tool stands out by offering fully automated resolutions rather than just automated responses. Its AI agent can be customized to match your brand's voice and tone, and it learns from your feedback to improve its accuracy. What's particularly useful is the unified inbox that brings together all your social media engagement (comments and DMs) alongside traditional email support, allowing you to moderate spam and respond to inquiries from one place.

This is ideal for ecommerce teams, especially Shopify store owners, who are overwhelmed by repetitive customer service tasks. It's perfect for handling common inquiries about order status, returns, and basic product questions, freeing up human agents to deal with more complex issues. The platform specifically benefits small to medium-sized DTC brands looking to maintain high-quality customer support without scaling their support team proportionally.

CRM Customer Service Sales & CRM — Other

#ai chatbot#automation#customer support#ecommerce#helpdesk#shopify#social media

Key features

What makes it stand out

Automated order tracking and refund processing via Shopify integration

Unified inbox for email, social media comments, and direct messages

AI agent customizable to match brand voice and tone

Automatic social media comment moderation and spam filtering

Human-in-the-loop workflow control with full visibility

Who is Brandwise for?

Who benefits most from this tool

automating customer service responses

managing social media comments and DMs

processing Shopify order updates and refunds

Pricing

Start

$49.0/month

4,000 AI credits monthly
Email Inbox
Social Inbox (FB, IG, TikTok)
AI Comment Moderation
AI Replies
Obie Insights + Chat
Smart Labels
AI Summaries
Automations
Keyword Blacklist
Organization Analytics
Team Analytics
Multilingual Support
Unlimited Team Members
Team Collaboration
Shopify Integration

Pro

$99.0/month

8,000 AI credits monthly
Email Inbox
Social Inbox (FB, IG, TikTok)
AI Comment Moderation
AI Replies
Obie Insights + Chat
Smart Labels
AI Summaries
Automations
Keyword Blacklist
Organization Analytics
Team Analytics
Multilingual Support
Unlimited Team Members
Team Collaboration
Shopify Integration

Scale

$179.0/month

16,000 AI credits monthly
Email Inbox
Social Inbox (FB, IG, TikTok)
AI Comment Moderation
AI Replies
Obie Insights + Chat
Smart Labels
AI Summaries
Automations
Keyword Blacklist
Organization Analytics
Team Analytics
Multilingual Support
Unlimited Team Members
Team Collaboration
Shopify Integration

Enterprise

$269.0/month

24,000 AI credits monthly
Email Inbox
Social Inbox (FB, IG, TikTok)
AI Comment Moderation
AI Replies
Obie Insights + Chat
Smart Labels
AI Summaries
Automations
Keyword Blacklist
Organization Analytics
Team Analytics
Multilingual Support
Unlimited Team Members
Team Collaboration
Shopify Integration

Trust & presence

Domain Domain registered 2023

Gallery

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