Userpilot
Product growth platform for creating in-app experiences, tracking user behavior, and collecting feedback without coding.
| What is it | Product growth platform for creating in-app experiences, tracking user behavior, and collecting feedback without coding. |
|---|---|
| Pricing | Paid |
| Free tier | Yes |
| Platform | Web Application |
| API | Yes |
| Best for | user onboarding and activation, feature adoption campaigns |
| Domain registered | 2011 |
Data updated Sept. 19, 2026
What does Userpilot do?
Userpilot is a comprehensive product growth platform that helps software companies understand and guide their users directly within their web applications. It allows product teams to create interactive walkthroughs, tooltips, checklists, and surveys without requiring any coding knowledge. The platform lets you build these elements visually and deploy them to specific user segments based on their behavior or characteristics.
What sets Userpilot apart is its integrated approach combining engagement tools with robust analytics. It offers product analytics to track user behavior, session replay to see actual user interactions, and microsurveys to gather contextual feedback. The upcoming 'Lia' AI agent promises to automate insights and campaign creation. It works through a simple JavaScript installation and provides a visual builder for creating various UI patterns that appear natively within your app.
This tool primarily benefits product managers, growth teams, and customer success professionals at SaaS companies. Real-world use cases include onboarding new users to reduce time-to-value, guiding existing users to discover advanced features, collecting feedback on specific functionalities, identifying UX friction points through session recordings, and creating personalized user journeys based on segmentation.
Key features
What makes it stand outWho is Userpilot for?
Who benefits most from this toolPricing
Free tier available — start without a credit cardStarter
- 3 seats
- Unlimited domains
- 10 user segments
- 1 data retention years
- 2,000 monthly active users
- In-App User Engagement
- User Segmentation & Tracking
- Analyze Usage Trends
- NPS Survey
- Track & Analyze Pages
- Programmatic Events
- Trends
- Flows
- Spotlights
- Banners
- Checklists
- NPS
- Personalization
- Engagement Reporting
- Weekly Digest
- Custom Branding
- Segment
- Mixpanel
- Amplitude
- Heap
- Intercom
- Slack
- 2FA
- Email Support
- Live Chat
Growth
Everything in Starter, plus:
- 15 seats
- Unlimited domains
- 3 webhooks
- Unlimited user segments
- 3 data retention years
- 5,000 monthly active users
- 5 localization languages
- Advanced Product Analytics
- Event Autocapture
- Resource Center
- Advanced In-App Surveys
- Email Engagement
- Visually Labeled Events
- Custom Events
- Retroactive Events Autocapture
- Funnels
- Retention
- Paths
- Custom Dashboards
- Cross-Application Product Analytics
- Cross-Application Executive Dashboards
- Resource Center
- Surveys
- Event-Based Content Triggering
- Event Custom Occurrences & Metadata
- A/B Testing & Experimentation
- Localization (5 languages)
- Content Throttling & Ordering
- Content Error Alerts
- Custom CSS
- Custom Signals & Notifications
- Design Library
- Webhooks (3)
- HTTP API
- Staging Environment
- Multi-Application Support
- Phone Support
- Priority Troubleshooting
- 90-Day Implementation Plan
- Dedicated Customer Success Manager
- Optional EU Data Hosting
Enterprise
Everything in Growth, plus:
- Unlimited seats
- Unlimited domains
- Unlimited webhooks
- Unlimited user segments
- Custom data retention years
- 10,000 monthly active users
- Unlimited localization languages
- Custom session replay retention
- Premium Integrations
- Bulk Data Export & Import
- Data Warehouse Sync
- Custom Roles & Permissions
- SAML SSO
- Activity Logs
- Security Audit & Compliance
- Custom Contract & SLA
- AI Powered Insights
- Workflows Automation
- AI Content Creation
- AI Feedback Summaries
- AI Sentiment & Thematic Analysis
- Session Heatmaps
- Frustration Indicators
- Console Logs
- Network Performance
- AI Session Summaries
- AI Suggested Replays
- Identity Verification
- Custom Domain Hosting
- SAML 2.0 SSO
- Roles & Permissions
- Activity Logs
- Technical Implementation Specialist
- Security Assist
- Service Level Agreement (SLA)
- Custom Invoicing
Trust & presence
Gallery
Click any image to enlargeAlternatives in Customer Service
gleap.io
Verified
Customer Service
AI-powered customer support platform — handle tickets, collect feedback, and build features from user insights.
Help Scout
Verified
Customer Service
Customer service platform with a shared inbox, AI help, and embeddable support hub for teams.
Cast.app
Verified
Customer Service
AI agents for customer success — automate onboarding, adoption, and renewals to reduce churn and grow revenue.
BusinessOnBot
Verified
Customer Service
AI-powered omnichannel platform for customer support, marketing, and sales on WhatsApp, web, and other channels.
Velaris
Verified
Customer Service
AI customer success platform — predict churn, automate workflows, and gain complete customer visibility for post-sales teams
CoSupport AI
Verified
Customer Service
AI customer service platform that automates support responses across chat, email, and helpdesk using your solved tickets
eesel AI
Verified
Customer Service
AI customer service agent that integrates with Zendesk, Freshdesk, and other tools to handle support tickets and chats automatically.
Jitbit
Verified
Customer Service
Email-first help desk software that turns support emails into organized tickets, with AI-powered responses and automation.
Similar tools
Userflow
Verified
No-Code&Low-Code
AI-powered platform for creating in-app onboarding, surveys, and support experiences without coding.
Userbot
Verified
AI Agent
Enterprise platform to build, manage, and deploy collaborative AI agents that automate tasks and integrate with business systems.
Starsbots
Verified
Chat & Assistants
AI chatbot platform for websites — add a 24/7 support agent that answers questions and captures leads.
Productfruits
Verified
Customer Engagement
AI-powered platform for creating in-app product tours, surveys, and user onboarding flows — no coding required
Owlbot.ai
Verified
Chat & Assistants
Build no-code AI chatbots trained on your own documents and website content for instant customer support.
KeyAI
Verified
Chat & Assistants
No-code AI chatbot platform for customer support — automate conversations across websites and messaging apps
wotnot.io
Verified
Chat & Assistants
AI chatbot platform for customer support, lead generation, and product recommendations — deploy on websites and messaging apps.