Chatway

Chatway is a customer support platform that combines a live chat widget for your website with an AI chatbot. It lets you talk to visitors in real time or have an AI agent handle common questions automatically, day or night. The tool brings conversations from different channels like your website, WhatsApp, Messenger, Instagram, and email into a single, organized inbox for your team to manage. It also provides real-time insights into who is browsing your site, which is useful for starting conversations with potential leads.

The platform stands out with its deep integration for eCommerce stores, giving support agents access to real-time customer cart and order information to help with purchases. You can fully customize the chat widget's appearance to match your brand and set up automations to engage visitors, qualify leads, or streamline tasks. It supports over 20 languages and works across multiple platforms like Shopify, Wix, and Duda, making it a flexible choice for various website setups.

Chatway is built for businesses that need to improve their customer support and sales. It's particularly useful for eCommerce stores looking to recover abandoned carts, SaaS companies supporting trial users, and support teams that want to resolve issues faster. Real estate agencies, travel companies, and professional services also use it to respond to inquiries quickly and close more deals, all from a centralized dashboard.