Chatwoot
Open-source customer support platform with AI assistant — manage conversations across email, chat, and social media in one dashboard.
| What is it | Open-source customer support platform with AI assistant — manage conversations across email, chat, and social media in one dashboard. |
|---|---|
| Pricing | Freemium — from $19/mo |
| Free tier | Yes |
| Platform | Web Application |
| API | Yes |
| Works with | n8n |
| Best for | handling customer inquiries across multiple channels, reducing response times with AI suggestions |
| Domain registered | 2016 |
Data updated Aug. 1, 2026
What does Chatwoot do?
Chatwoot is an open-source customer support platform that brings all your customer conversations into one place. It connects with email, live chat, WhatsApp, Instagram, and other channels, giving your team a unified inbox to manage customer interactions. The platform includes team collaboration features, allowing you to assign conversations, track response times, and maintain consistent communication across your support team.
What sets Chatwoot apart is its AI assistant called Captain, which helps support agents by suggesting responses and automating common queries. The platform offers both cloud hosting and self-hosting options, giving businesses flexibility in how they manage their customer data. Chatwoot is built as a modern alternative to established tools like Intercom and Zendesk, with a focus on being accessible to businesses of all sizes.
Small to medium-sized businesses and startups benefit most from Chatwoot, especially those looking for a cost-effective way to provide professional customer support without vendor lock-in. Support teams can use it to reduce response times, maintain conversation history across channels, and create knowledge bases that help customers find answers independently. The self-hosting option makes it suitable for organizations with strict data privacy requirements.
Key features
What makes it stand outWho is Chatwoot for?
Who benefits most from this toolPricing
Free tier available — start without a credit cardHacker
- 2 agents
- 500 conversations
- 30 data retention days
- Live chat
- 500 conversations/month
- 30 days data retention
Startups
- 300 AI credits
- 1 data retention years
- All channels
- 300 Captain AI credits
- Help center
- 1 year data retention
- Unlimited conversations
Business
- 500 AI credits
- 2 data retention years
- All channels
- 500 Captain AI credits
- Help center
- Teams
- Automation rules
- 2 years data retention
- Unlimited conversations
Enterprise
- 800 AI credits
- 3 data retention years
- All channels
- 800 Captain AI credits
- Help center
- Teams
- Automation rules
- SSO/SAML
- Audit logs
- 3 years data retention
- Unlimited conversations
Trust & presence
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