Chat Summary for LiveChat
AI-powered tool that automatically generates concise summaries, sentiment analysis, and agent feedback from LiveChat conversations.
| What is it | AI-powered tool that automatically generates concise summaries, sentiment analysis, and agent feedback from LiveChat conversations. |
|---|---|
| Pricing | Paid — from $19/mo |
| Free tier | No |
| Platform | Web Application |
| Best for | reviewing customer support conversations quickly, training support agents with feedback |
| Domain registered | 1999 |
Data updated Aug. 1, 2026
What does Chat Summary for LiveChat do?
Chat Summary for LiveChat is a specialized tool that uses OpenAI's natural language processing to automatically create concise summaries from your LiveChat conversations. It works by analyzing chat transcripts and extracting the most important information, saving support teams time on manual review. The app can generate summaries automatically when chats are archived or based on specific tags you configure, plus it offers manual generation from the chat details section.
What makes Chat Summary for LiveChat particularly useful is its additional analysis capabilities. Beyond just summarizing conversations, it performs sentiment analysis to gauge customer emotions, extracts key discussion points and keywords, and provides actionable feedback for support agents. The tool includes a centralized reports section where you can review all generated summaries alongside complete chat transcripts, chat IDs, and thread IDs for comprehensive tracking and quality assurance.
This tool is ideal for customer support teams using LiveChat who need to quickly review conversations, train new agents, and identify patterns in customer interactions. Support managers can use the sentiment analysis to monitor team performance and customer satisfaction trends, while agents benefit from the specific feedback to improve their communication skills and response quality.
Key features
What makes it stand outWho is Chat Summary for LiveChat for?
Who benefits most from this toolPricing
Starter
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
- 60-day chat history
- Basic widget customization
- 24/7/365 Support
- 1 user
Team
Everything in Starter, plus:
- Text Intelligence
- Track up to 400 visitors
- Unlimited campaigns
- Unlimited chat history
- Full widget customization
- Basic reporting
- Unlimited users
Business
Everything in Team, plus:
- Text Intelligence
- Track up to 1000 visitors
- Work scheduler
- Staffing prediction
- On-demand reporting
- Advanced reporting
- Agent performance
- SMS and Apple Messages for Business
Enterprise
Everything in Business, plus:
- Text Intelligence
- Customize tracking limit
- Dedicated account manager
- Dedicated onboarding
- White label chat widget
- Software engineer support
- Single Sign-on (SSO)
- HIPAA Compliance
- Alternative payment terms
- Professional services
- Service level agreements (SLAs)
Trust & presence
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