Pluno

Pluno is an AI troubleshooting agent that automates the investigation of customer support tickets for technical teams. When a ticket arrives, it systematically examines your codebase, databases, error tracking systems like Sentry, session recordings, and logs to identify the root cause of issues. It then delivers detailed findings with recommended fixes directly to your team's workflow tools, whether that's Slack, your helpdesk system, or through its API.

The tool stands out by working across your entire tech stack with over 3,000 integrations, including GitHub, Datadog, PostgreSQL, FullStory, Zendesk, and Linear. It doesn't just find bugs—it also identifies when issues are customer-side problems, preventing unnecessary engineering escalations. Pluno can detect patterns across multiple tickets to spot emerging incidents before they become major problems, providing early warnings about regressions affecting multiple customers.

Engineering and support teams handling high volumes of technical tickets benefit most from Pluno. It helps support engineers resolve issues faster without escalating to engineering, gives product engineers back time by handling initial investigations, and helps incident responders catch problems early. Companies using Pluno report 70% fewer escalations to engineering and 5x faster ticket resolution times, making it particularly valuable for teams managing complex technical support workflows.