Jochem
AI assistant that answers customer and employee questions using your company's knowledge base, and learns from expert replies.
| What is it | AI assistant that answers customer and employee questions using your company's knowledge base, and learns from expert replies. |
|---|---|
| Pricing | Paid |
| Platform | Web Application |
| Best for | answering repetitive customer support questions, providing quick answers to employee policy inquiries |
| Domain registered | 2023 |
Data updated Aug. 1, 2026
What does Jochem do?
Jochem is an AI assistant designed for companies to handle questions from both customers and employees. It works by connecting to your existing knowledge base—documents, articles, and files—and uses that information to provide immediate answers. When someone asks a question, Jochem searches through your connected sources and delivers a relevant response. If it can't find an answer, the system doesn't just say "I don't know." Instead, it identifies the most appropriate expert within your organization and routes the question to them.
What makes Jochem stand out is its learning loop. When an expert provides an answer, Jochem captures that new knowledge, and after approval, adds it to the company knowledge base. This means the system gets smarter over time, reducing the number of repetitive questions that reach human experts. It integrates with tools you already use, like Slack and customer service platforms, so teams can get answers without switching between apps. The platform emphasizes control, with all knowledge updates requiring approval, avoiding the "black box" problem of some AI systems.
This tool is most useful for customer support teams drowning in repetitive queries and for large organizations where employees struggle to find internal information. It helps scale expertise by letting seasoned staff focus on complex issues while Jochem handles the basics. Companies with established knowledge bases that are underutilized will see immediate benefits, as Jochem makes that information easily accessible through simple conversation.
Key features
What makes it stand outWho is Jochem for?
Who benefits most from this toolTrust & presence
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