Olivya
AI voice agent for telecoms — handles upgrades, support, and collections in 75+ languages
| What is it | AI voice agent for telecoms — handles upgrades, support, and collections in 75+ languages |
|---|---|
| Pricing | Paid |
| Platform | Web Application |
| Best for | automating device upgrade campaigns, handling customer support calls in multiple languages |
| Domain registered | 2023 |
Data updated Aug. 1, 2026
What does Olivya do?
Olivya is an AI voice agent built specifically for telecom operators. It handles device upgrades, plan changes, outage notifications, account queries, debt collection, and customer support — all through natural voice conversations. The system works across inbound and outbound channels, and supports over 75 languages with 150+ locale variants, making it useful for operators in Africa, the Middle East, Asia, Europe, and the Americas.
Deployment takes four steps: connect your CRM and telephony stack, configure use cases like upgrade campaigns or outage scripts, go live with AI-assisted calls where agents monitor, then scale to fully autonomous operation. Olivya adapts to your brand voice and compliance requirements. The company reports results like a 50% month-1 repayment uplift, average call duration of 2 minutes, and over 15,000 calls completed.
Telecom operators and call center teams benefit most. Olivya is designed for high-volume environments where agents are stretched thin. Real-world use cases include promoting new devices, upselling plans, recovering overdue balances, proactively notifying customers about outages, and gathering survey feedback — all without needing a rip-and-replace of existing infrastructure.
Key features
What makes it stand outWho is Olivya for?
Who benefits most from this toolTrust & presence
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