Ravenna
AI service desk for IT, HR, and Operations teams — automates workflows and resolves employee requests directly inside Slack.
| What is it | AI service desk for IT, HR, and Operations teams — automates workflows and resolves employee requests directly inside Slack. |
|---|---|
| Pricing | Paid |
| Platform | Web Application |
| Best for | Automating software access requests and approvals, Streamlining employee onboarding and offboarding processes |
| Domain registered | 2025 |
Data updated Aug. 1, 2026
What does Ravenna do?
Ravenna is an AI-native service desk designed specifically for internal support teams. It helps IT, HR, and Operations departments automate workflows and resolve employee requests directly within Slack, turning the messaging platform into a full-fledged support command center. Instead of employees submitting tickets through a separate portal, they can get help right where they already work.
The tool uses AI agents that act like intelligent coworkers, handling repetitive tasks and answering common questions automatically. These agents can be guided with natural language instructions and draw from existing knowledge bases. Ravenna also provides a visual workflow builder that lets teams create automation for common processes like software access requests, employee onboarding, and hardware support. Everything is designed to work within Slack's interface, making adoption straightforward for teams already using the platform.
IT support teams benefit most from Ravenna, as they face constant requests for password resets, software troubleshooting, and access permissions. HR operations teams can use it to streamline onboarding paperwork and policy questions. Any internal operations group dealing with frequent, repetitive employee requests will find value in automating those interactions and freeing up time for more complex, strategic work. The analytics features help managers demonstrate the impact of their service desk by tracking resolution times and request volumes.
Key features
What makes it stand outWho is Ravenna for?
Who benefits most from this toolTrust & presence
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