Zipchat
AI chatbot for ecommerce that handles sales, cart recovery, and customer support across multiple channels.
| What is it | AI chatbot for ecommerce that handles sales, cart recovery, and customer support across multiple channels. |
|---|---|
| Pricing | Paid — from $49/mo |
| Free tier | No |
| Platform | Web Application |
| API | Yes |
| Best for | Handling customer questions about products and sizing, Recovering abandoned shopping carts |
| Domain registered | 2023 |
Data updated Aug. 1, 2026
What does Zipchat do?
Zipchat is an AI agent designed specifically for online stores. It acts as a single, intelligent assistant that you train on your website, products, and policies. Once set up, it can proactively engage shoppers, answer questions about items and orders, recommend products, and even process refunds. The core promise is that it resolves 97% of customer inquiries automatically, turning a typically costly support function into a profit center by driving sales and saving team time.
Setting up Zipchat involves pointing it at your website, after which it auto-crawls your product pages, FAQ, and blog to learn about your business. You can then test its responses in a chat interface and correct any mistakes; the system learns from these corrections. What makes it stand out is its wide range of built-in capabilities for ecommerce, like a size and fit advisor, discount code generator, and order tracking. It operates across multiple channels including your website chat, WhatsApp, email, Instagram, and Messenger, all from a single AI brain.
This tool is a clear fit for ecommerce store owners, SaaS businesses, and their support teams. It's particularly useful for stores experiencing high support volume or those looking to capture more sales from website visitors. Real-world use cases include automatically recovering abandoned carts by offering help, answering 'where is my order?' questions instantly, and qualifying leads through conversational product recommendations, all without requiring a human agent to step in.
Key features
What makes it stand outWho is Zipchat for?
Who benefits most from this toolPricing
Starter
- 1 team members
- 1,000 training pages
- 500 replies per month
- 2 stores or websites
- 200 conversations per month
- 500 replies per month
- Around 200 conversations per month
- 1,000 training pages
- 2 stores or websites
- 1 team member
- Standard support
- Email forwarding
- All channels
- All languages
Growth
- unlimited team members
- 15,000 training pages
- 1,500 replies per month
- 5 stores or websites
- 600 conversations per month
- 1,500 replies per month
- Around 600 conversations per month
- 15,000 training pages
- 5 stores or websites
- Unlimited team members
- Priority support
- Email forwarding
- All channels
- All languages
Pro
- unlimited team members
- 75,000 training pages
- 3,000 replies per month
- 10 stores or websites
- 1,250 conversations per month
- 3,000 replies per month
- Around 1,250 conversations per month
- 75,000 training pages
- 10 stores or websites
- Unlimited team members
- Priority support
- Email forwarding
- All channels
- All languages
Scale
- unlimited team members
- 300,000 training pages
- 6,000 replies per month
- 20 stores or websites
- 2,500 conversations per month
- 6,000 replies per month
- Around 2,500 conversations per month
- 300,000 training pages
- 20 stores or websites
- Unlimited team members
- Priority support
- Email forwarding
- All channels
- All languages
Trust & presence
Gallery
Click any image to enlargeAlternatives in Customer Service
Rep AI
Verified
Customer Service
AI sales and support chatbot for Shopify stores — handles customer inquiries, boosts sales, and provides shopper insights.
ZynfoAI
Verified
Customer Service
AI customer support agent that answers questions, captures leads, and syncs with your CRM on website, WhatsApp, and Shopify.
Chative
Verified
Customer Service
AI-powered live chat and chatbot platform for e-commerce, automating customer support and sales across multiple channels.
Omnichat AI
Verified
Customer Service
AI-powered platform that unifies customer chats from WhatsApp, Facebook, Instagram, LINE, and WeChat into one dashboard for sales and support.
bestchat.com
Verified
Customer Service
AI-powered live chat platform for e-commerce — automate customer service, capture leads, and boost sales conversions
Quidget
Verified
Customer Service
AI customer support platform — handles live chat, email, and voice queries 24/7 by learning from your website and FAQs.
Botmind
Verified
Customer Service
AI customer service agent for e-commerce that handles inquiries, processes orders, and manages returns automatically
Enchant
Verified
Customer Service
AI-powered customer service platform with shared inboxes, knowledge base, live chat, and call center in one place.
Similar tools
HeiChat
Verified
Customer experience
AI chatbot for e-commerce websites — answers customer questions 24/7 and recommends products to boost sales
Chatbot
Verified
Customer experience
AI chatbot for websites — provide 24/7 customer support, answer questions, and boost sales with automated conversations.
Vanchat
Verified
AI Sales Assistant
AI shopping assistant for Shopify — answers customer questions, recommends products, and boosts sales automatically.
PandaChat
Verified
AI Agent
AI customer support for Shopify — automates up to 70% of inquiries across email, chat, and social media using your store's data.
RevoChat
Verified
AI Sales Assistant
AI sales chatbot for e-commerce — provides 24/7 customer support, product recommendations, and answers repetitive queries automatically.
WitChat
Verified
Customer experience
AI-powered customer service platform featuring chatbots, live chat, and conversation analysis tools.