Floatbot
AI agent platform for automating customer conversations via phone, chat, text, and email for regulated industries.
| What is it | AI agent platform for automating customer conversations via phone, chat, text, and email for regulated industries. |
|---|---|
| Pricing | Paid — from $119/mo |
| Free tier | No |
| Platform | Web Application |
| API | Yes |
| Best for | automating debt collection calls and negotiations, handling insurance claims first notice of loss (FNOL) |
| Domain registered | 2017 |
Data updated Aug. 1, 2026
What does Floatbot do?
Floatbot is an AI agent platform designed to automate customer conversations across multiple channels. It handles phone calls, chat, text messages, and email using conversational AI. The platform focuses on structured, compliant workflows suitable for regulated industries where accuracy and adherence to rules are critical. It doesn't just answer simple questions—it manages complete processes like debt collection negotiations, insurance claims intake, and customer service inquiries.
How it works: Floatbot offers different types of AI agents. Voice AI agents make and receive phone calls with natural-sounding speech. Digital AI agents manage text-based conversations on websites, messaging apps, and email. A key feature is AI Agent Assist, which provides real-time suggestions and guidance to human agents during live calls, helping them follow scripts and compliance rules. The platform integrates with existing contact center software and CRM systems, allowing businesses to automate parts of their workflow without replacing their entire tech stack.
This tool is built for businesses in high-stakes fields like insurance, banking, healthcare, and debt collection. These industries benefit because Floatbot adds structure and control to conversations, ensuring regulatory compliance while handling high-volume tasks. For example, an insurance company can use it to automate the initial claims reporting process, collecting consistent information from customers 24/7. A collections agency can automate payment reminders and negotiations, increasing recovery rates while maintaining strict compliance with collection laws. It's for organizations that need to scale their customer operations without sacrificing accuracy or breaking rules.
Key features
What makes it stand outWho is Floatbot for?
Who benefits most from this toolPricing
Lite
- 30 history days
- 5 knowledge base sources
- 2 knowledge base upload mb
- 2 maximum concurrent calls
- 500 voice minutes or chat sessions
- 10 maximum concurrent chat sessions
- 500 Voice Minutes or Chat Sessions*
- Maximum Concurrent Calls: 2
- Maximum Concurrent Chat Sessions: 10
- Knowledge-base (KB) No. of Sources: 5
- Knowledge-base Upload limit (MB): up to 2 MB
- Maximum history: 30 days
Essential
- 90 history days
- 20 knowledge base sources
- 10 knowledge base upload mb
- 25 maximum concurrent calls
- 10,000 voice minutes or chat sessions
- 100 maximum concurrent chat sessions
- 10000 Voice Minutes or Chat Sessions*
- Maximum Concurrent Calls: 25
- Maximum Concurrent Chat Sessions: 100
- Knowledge-base (KB) No. of Sources: 20
- Knowledge-base Upload limit (MB): up to 10 MB
- Maximum history: 90 days
Growth
- 180 history days
- 50 knowledge base sources
- 25 knowledge base upload mb
- 75 maximum concurrent calls
- 1 speech transcription per hour
- 25,000 voice minutes or chat sessions
- 500 maximum concurrent chat sessions
- 25000 Voice Minutes or Chat Sessions*
- Maximum Concurrent Calls: 75
- Maximum Concurrent Chat Sessions: 500
- Knowledge-base (KB) No. of Sources: 50
- Knowledge-base Upload limit (MB): up to 25 MB
- Maximum history: 180 days
- Speech Transcription per hour: $1
Enterprise
- Forever history days
- No Limit knowledge base sources
- No Limit knowledge base upload mb
- No Limit maximum concurrent calls
- No Limit voice minutes or chat sessions
- No Limit maximum concurrent chat sessions
- No Limits
- Custom
- Maximum Concurrent Calls: No Limit
- Maximum Concurrent Chat Sessions: No Limit
- Knowledge-base (KB) No. of Sources: No Limit
- Knowledge-base Upload limit (MB): No Limit
- Maximum history: Forever
Trust & presence
Gallery
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