Qiscus
A unified platform to manage customer conversations across WhatsApp and 20+ channels, with AI agents to automate support.
| What is it | A unified platform to manage customer conversations across WhatsApp and 20+ channels, with AI agents to automate support. |
|---|---|
| Pricing | Paid — from $115/mo |
| Free tier | No |
| Platform | Web Application |
| API | Yes |
| Works with | n8n |
| Best for | centralizing customer support across multiple messaging apps, automating responses to common customer inquiries with AI |
| Domain registered | 2013 |
Data updated Aug. 1, 2026
What does Qiscus do?
Qiscus is a customer engagement platform designed to bring all your communication channels into one place. It centralizes conversations from WhatsApp, social media, and other digital touchpoints into a single dashboard for your team. This means customer service agents, salespeople, and marketers don't have to jump between different apps to see the full history of a customer's interaction. The goal is to provide the basic infrastructure so every team member has the full context they need.
The platform has three main components. Qiscus Omnichannel Chat is the central hub that unifies over 20 channels. Qiscus AgentLabs lets you build and deploy AI agents that can handle complex customer inquiries by reasoning through your business knowledge base. Qiscus Helpdesk adds ticketing and workflow management to ensure no customer request gets lost. A standout feature is its deep integration with the official WhatsApp Business API as a Meta partner, enabling features like broadcast messages, OTPs, and click-to-chat ads directly within the platform.
This tool is built for medium to large businesses with significant customer communication volumes, particularly in regions where WhatsApp is a primary channel. E-commerce teams can use it to manage sales and support chats. Customer service departments benefit from the unified inbox and AI automation for common questions. Marketing teams can leverage it for targeted WhatsApp campaigns and managing customer journeys from first ad click to post-purchase support.
Key features
What makes it stand outWho is Qiscus for?
Who benefits most from this toolPricing
Startup
- Free! Unlimited Service Conversations on WhatsApp
- All Channels and Custom Channels*
- Live Chat Support
- Ticket Support
- Scheduler
- App Center
- 5 Agents
- Custom Agent Allocations (Web-hook)
- Basic Analytics
- Chatbot (Web-Hook)
- Qiscus Agent Co-Pilot
- Basic Contact
- 24/7 Dedicated Support and Account Manager
- Up to 3,000 MAU
Grow
- Free! Unlimited Service Conversations on WhatsApp
- All Channels and Custom Channels*
- Live Chat Support
- Ticket Support
- Scheduler
- App Center
- 10 Agents
- Custom Agent Allocations (Web-hook)
- Basic Analytics
- Chatbot (Web-Hook)
- Qiscus Agent Co-Pilot
- Premium Contact
- 24/7 Dedicated Support and Account Manager
- Up to 10,000 MAU
Enterprise
- Free! Unlimited Service Conversations on WhatsApp
- All Channels and Custom Channels*
- Live Chat Support
- Ticket Support
- Scheduler
- App Center
- Unlimited Agents
- Custom Agent Allocations (Web-hook)
- Auto Assign Agent
- Customised Analytics*
- Chatbot (Web-Hook)
- Qiscus Agent Co-Pilot
- Premium Contact
- Customer Data Platform 360
- 24/7 Dedicated Support and Account Manager
- >10,000 MAU
Trust & presence
Gallery
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