Clickatell
AI-powered chat commerce platform for businesses to connect, interact, and transact with customers via SMS, WhatsApp, and other messaging channels.
| What is it | AI-powered chat commerce platform for businesses to connect, interact, and transact with customers via SMS, WhatsApp, and other messaging channels. |
|---|---|
| Pricing | Contact for Pricing |
| Free tier | No |
| Platform | Web Application |
| API | Yes |
| Works with | Integrately, Make |
| Best for | Sending automated billing and payment reminders via SMS and WhatsApp, Handling customer support queries with AI-powered chatbots |
| Domain registered | 2000 |
Data updated Aug. 1, 2026
What does Clickatell do?
Clickatell is a comprehensive chat commerce platform that enables businesses to communicate and transact with customers through popular messaging channels. The platform integrates SMS, WhatsApp, Apple Messages, web chat, and USSD services into a single interface, allowing companies to send broadcasts, automate customer interactions, process payments, and provide live agent support all within chat environments. It serves as a central hub for customer engagement through messaging.
The platform stands out with its AI-powered chatbot capabilities that can be trained on specific business information to handle customer queries. It features a drag-and-drop workflow editor for building automated customer journeys without coding, secure payment processing that enables transactions within chat threads, and robust analytics for tracking engagement metrics. The infrastructure handles billions of messages annually with 99.98% uptime reliability.
Clickatell primarily benefits large enterprises in banking, telecom, insurance, airlines, logistics, and retail industries. These businesses use it to improve customer retention rates, increase lead generation, and enhance agent productivity. Real-world applications include sending payment reminders, processing bill payments through WhatsApp, providing customer support via automated chatbots, and running marketing campaigns across multiple messaging channels simultaneously.
Key features
What makes it stand outWho is Clickatell for?
Who benefits most from this toolPricing
Prepaid
- Channel Access: SMS
- Number Provisioning
- Enterprise-Grade Channel APIs
- Throughput Management
- Messages Included: Pay-as-you-go
- Campaign (Bulk) Messaging Tool
- Reporting & Dashboards
- Data Sharing Service
- 99.98% Uptime SLA
- Support: Standard
Connect
- Channel Access: SMS
- Number Provisioning
- Enterprise-Grade Channel APIs
- Throughput Management
- Messages Included
- Campaign (Bulk) Messaging Tool
- Reporting & Dashboards
- 99.98% Uptime SLA
- Support: Standard
Interact
- Channel Access: SMS, WhatsApp, USSD, Apple Messages
- Number Provisioning
- Enterprise-Grade Channel APIs
- Throughput Management
- Messages Included
- Campaign (Bulk) Messaging Tool
- Chatbot Workflow Builder
- Live Agent Desk
- Customer Authentication
- API Orchestration
- CRM Integrations
- Reporting & Dashboards
- Data Sharing Service
- Onboarding & Training
- Flow-Building
- 99.98% Uptime SLA
- Support: Business
Transact
- Channel Access: SMS, WhatsApp, USSD, Apple Messages
- Number Provisioning
- Enterprise-Grade Channel APIs
- Throughput Management
- Messages Included
- Campaign (Bulk) Messaging Tool
- Chatbot Workflow Builder
- Live Agent Desk
- Customer Authentication
- API Orchestration
- CRM Integrations
- OMS Integrations
- Payments in Messaging
- Account Authentication & Tokenization
- Product Catalog & Checkout in Chat
- Reporting & Dashboards
- Data Sharing Service
- Onboarding & Training
- Flow-Building
- 99.98% Uptime SLA
- Support: Business
Trust & presence
Gallery
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