Mylivechat

MyLiveChat is a customer support platform that combines a live chat widget for your website with an AI chatbot and a built-in knowledge base. It allows businesses to communicate with visitors in real-time through human agents, automate responses with an AI trained on their own help articles, and manage all conversations from a single, unified dashboard. The core offering is a chat widget you can install on your site in minutes, which handles everything from initial greetings to post-chat follow-ups.

The tool stands out by integrating human and AI support into one seamless workflow. The AI chatbot uses your knowledge base to provide grounded, cited answers and can hand off complex queries to a live agent within the same chat thread. Specific features include Agent Copilot for drafting replies, Smart Actions for tool calls, and AI Insights for analytics. It's designed as a straightforward alternative to more complex suites like Intercom or Zendesk, focusing on the essential website support path with a clean agent console and shared inbox for follow-ups.

MyLiveChat is ideal for small to medium-sized businesses, e-commerce sites, and practical support teams that want to offer immediate help on their website without a complicated setup. The free plan for one agent makes it accessible for startups and solo entrepreneurs. Use cases include handling customer inquiries, qualifying leads, providing 24/7 automated support via the AI bot, and maintaining a searchable help center that also trains the chatbot.