ProProfs Help Desk
AI ticketing, shared inbox & automation built for growing teams
| What is it | AI ticketing, shared inbox & automation built for growing teams |
|---|---|
| Pricing | Freemium — from €17/mo |
| Free tier | Yes |
| Platform | Web Application |
| API | Yes |
| Best for | resolving customer tickets faster, centralizing support from multiple channels |
| Domain registered | 2020 |
Data updated Aug. 1, 2026
What does ProProfs Help Desk do?
ProProfs Help Desk is a customer support platform that combines AI-powered ticket management with a shared inbox. It pulls in emails, live chat messages, social media DMs, and web form submissions into one place, so your team doesn't have to juggle multiple tabs. The AI agent can read incoming tickets, understand the customer's intent and mood, and either resolve simple issues on its own or draft a reply for a human agent to review. The goal is to cut resolution time and keep queues manageable.
The standout features are the AI tools built directly into the workflow. You can train the AI on your own help center articles, past tickets, and FAQs so it learns your specific policies. It then summarizes long email threads, suggests responses before you start typing, and lets you adjust the tone from casual to professional with one click. If a draft isn't quite right, you can tell the AI in plain English what to change — "add the refund timeline" or "make it shorter" — and it rewrites. The AI also flags urgent tickets based on sentiment and customer history, and generates reports that surface recurring issues and team performance gaps.
This tool is best for customer support teams at small to midsize businesses that want to handle more tickets without adding headcount. It's also useful for teams that need to collaborate across departments — internal notes and child tickets let you break down complex problems. If you're tired of repetitive questions eating up your agents' time, the AI automation can save roughly two hours per agent per day. It's a practical, no-nonsense help desk that puts AI to work on the boring stuff so your team can focus on the tricky cases.
Key features
What makes it stand outWho is ProProfs Help Desk for?
Who benefits most from this toolPricing
Free tier available — start without a credit cardFree Plan
- 1 agents
- 100 tickets per month
- Unlimited Inboxes
- Unlimited Ticket History
- Email Ticketing (100 tickets/month)
- Tags, Labels & Search
- Canned Responses
- Mobile App
- Advanced Reports
- Ticket Ratings & Feedback
- Custom Fields & Filters
- Overdue Time
- File Attachments
- Business Hours
- Bookmark
- API & SSO
- Advanced Search
- Integrations
Essentials
- 1 users
- 1000 tickets per month
- AI Response Drafts
- AI Ticket Categorization
- AI Grammar & Spell Check
- Email Ticketing
- Inbox, Tags & Search
- Responses & Files
- Basic automation rules
- Ticket Auto-Tagging
- Basic reports
- Auto-Send CSAT
- CSAT Score Dashboard
- Email & Live Chat Support
Business
Everything in Essentials, plus:
- 1 users
- 6000 tickets per month
- AI First Response Generator
- AI Tone Rewriting
- Unlimited Inboxes
- Custom ticket forms
- Merge & Bulk Ops
- Advanced search
- Email (omnichannel)
- Web forms
- Smart workflow automation
- Ticket volume trends
- Advanced CSAT
- CSAT tracking & reports
- Chat, Email & Phone
Trust & presence
Gallery
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