Helpcrunch
All-in-one platform for live chat, email marketing, and customer support with a shared inbox and AI tools.
| What is it | All-in-one platform for live chat, email marketing, and customer support with a shared inbox and AI tools. |
|---|---|
| Pricing | Paid — from €15/mo |
| Free tier | No |
| Platform | Web Application |
| API | Yes |
| Works with | Integrately |
| Best for | Providing multichannel customer support via live chat and email, Creating a help center to reduce support ticket volume |
| Domain registered | 2014 |
Data updated Aug. 1, 2026
What does Helpcrunch do?
HelpCrunch is a customer communication platform that combines several essential business tools into one dashboard. It provides a live chat widget for your website, a shared inbox for managing customer emails and messages, a knowledge base for self-service support, and email marketing automation with popups. This means your team can handle support requests, generate leads, and communicate with customers without constantly switching between different applications.
The platform stands out by integrating AI directly into its core features. The AI editor helps support agents draft replies and create knowledge base articles more quickly. HelpCrunch also emphasizes its pricing model, which offers unlimited contacts and chats, a contrast to per-user or per-contact pricing common with competitors. It connects with popular messaging apps like WhatsApp and Instagram, and it includes SDKs for integrating chat into mobile apps.
This tool is a strong fit for small to medium-sized businesses, particularly e-commerce stores, SaaS companies, and marketing teams that want a single, affordable solution for customer engagement. It's useful for teams looking to replace or consolidate tools like Intercom or Zendesk, provide 24/7 support through a help center, and run targeted email campaigns from the same place they handle support tickets.
Key features
What makes it stand outWho is Helpcrunch for?
Who benefits most from this toolPricing
Basic
- 1 widget
- 15 messenger channels
- 20 AI Editor requests
- 3 auto messages
- 3 popups
- Monolingual knowledge base
- Full customization
- Basic automation
- Medium priority support
PRO
- 5 widgets
- 25 messenger channels
- WhatsApp channel
- 15 chatbot flows
- 5 AI Agents
- 50 AI conversations
- 200 AI data sources
- 30-day AI analytics history
- 50 AI Editor requests
- 25 auto messages
- 25 popups
- 1 custom role
- Multilingual knowledge base
- Advanced customization
- Advanced automation
- HelpCrunch branding removal
- High priority support
Unlimited
- Unlimited widgets
- 100 messenger channels
- WhatsApp channel
- Unlimited chatbot flows
- Unlimited AI Agents
- 100 AI conversations
- 500 AI data sources
- 90-day AI analytics history
- Unlimited AI Editor requests
- Unlimited auto messages
- Unlimited popups
- Unlimited custom roles
- Multilingual knowledge base
- Advanced customization
- Advanced automation
- HelpCrunch branding removal
- Highest priority support
Trust & presence
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