Customer Service

Liveagent

AI-powered help desk software combining live chat, ticketing, call center, and chatbot in one unified platform.

liveagent.com

Verified API available Works with Integrately · Make · n8n ~43k monthly visits

Quick facts
What is it	AI-powered help desk software combining live chat, ticketing, call center, and chatbot in one unified platform.
Pricing	Paid — from $19/mo
Free tier	No
Platform	Web Application
API	Yes
Works with	Integrately, Make, n8n
Best for	Handling customer inquiries across multiple channels, Automating routine support questions with AI
Domain registered	1996

Data updated Aug. 1, 2026

What does Liveagent do?

Liveagent is a comprehensive customer service platform that brings together all communication channels into a single dashboard. It handles email, live chat, phone support, social media messages, and WhatsApp conversations through one unified interface. The system automatically converts incoming messages into trackable tickets and provides tools for managing customer interactions efficiently.

The platform stands out with its AI capabilities, including an intelligent chatbot that can handle up to 75% of conversations automatically in over 100 languages. The AI Answer Improver enhances human responses for clearer communication, while the AI Answer Composer generates complete replies based on your knowledge base. The system integrates with 200+ third-party applications and offers real-time chat features that can boost conversion rates by 3x.

Customer support teams and small to medium businesses benefit most from Liveagent, particularly those managing high volumes of customer inquiries across multiple channels. E-commerce companies use it to provide instant support, while service businesses leverage the ticketing system to ensure no customer request goes unanswered. The built-in call center functionality makes it suitable for businesses that need to handle phone support alongside digital channels.

CRM Customer Service Sales & CRM — Other

#ai chatbot#call center#customer support#help desk#live chat#omnichannel#ticketing system

Key features

What makes it stand out

AI chatbot resolves inquiries instantly in 100+ languages

Unified inbox for email, chat, phone, and social media messages

Smart ticketing system automates request tracking and resolution

Built-in call center with IVR and callback features

Knowledge base creation to reduce repetitive support questions

Who is Liveagent for?

Who benefits most from this tool

Handling customer inquiries across multiple channels

Automating routine support questions with AI

Managing support tickets and phone calls in one place

Pricing

Small business

$19.0/month

$1.25/month billed yearly

2 Live chat button
3 Contact forms – In page
3 Contact forms – Contact us buttons
3 Email ticketing – Incoming email accounts
3 Email ticketing – Outgoing email accounts
Ticketing
Live chat
Knowledgebase
Customer Portal
Contact forms
Automation rules
Integrations
Multiple language support
AI Answer Assistant
AI Chatbot

Medium business

$35.0/month

$2.42/month billed yearly

Everything in Small business, plus:

5 Live chat button
10 Contact forms – In page
10 Contact forms – Contact us buttons
10 Email ticketing – Incoming email accounts
10 Email ticketing – Outgoing email accounts
Call center & IVR
Time Rules
Reports
Proactive chat invitations
Agent ratings
Sound configuration
Service levels (SLA)

Large business

$59.0/month

$4.08/month billed yearly

Everything in Medium business, plus:

3 bots Telegram
3 numbers WhatsApp
50 Live chat button
50 Contact forms – In page
50 Contact forms – Contact us buttons
150 Email ticketing – Incoming email accounts
150 Email ticketing – Outgoing email accounts
SSO
Custom roles
Time tracking & Audit log
Audit log
Facebook
Instagram
X
Viber
Telegram
WhatsApp

Enterprise

$85.0/month

$5.75/month billed yearly

Everything in Large business, plus:

3+ bots Telegram
3+ numbers WhatsApp
100 Live chat button
200 Contact forms – In page
200 Contact forms – Contact us buttons
500 Email ticketing – Incoming email accounts
500 Email ticketing – Outgoing email accounts
Almost unlimited
Dedicated account manager
Priority support
Assisted channels integration
Branding Free
Custom billing setup
Service review call and reports
Scheduled release management

Trust & presence

Search presence Top 100k site

Domain Domain registered 1996

Gallery

Click any image to enlarge

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