Epic Ai
AI agents for customer service — handles phone calls, chats, and emails autonomously, 24/7, in multiple languages.
| What is it | AI agents for customer service — handles phone calls, chats, and emails autonomously, 24/7, in multiple languages. |
|---|---|
| Pricing | Unknown |
| Platform | Web Application |
| API | Yes |
| Works with | n8n |
| Best for | automating repetitive customer support inquiries via phone, chat, and email, handling high-volume ticket spikes without hiring additional staff |
| Domain registered | 2022 |
Data updated Aug. 1, 2026
What does Epic Ai do?
Epic Ai is a customer service automation platform that uses AI agents to handle phone calls, live chats, and emails entirely on their own. Instead of simple chatbots that just talk, these agents actually complete tasks — from answering a question to updating a customer record or processing a return. The platform is built for mid-sized and enterprise companies in the DACH region (Germany, Austria, Switzerland) and supports multiple languages out of the box.
The system works across all common support channels from a single interface. A customer can start a conversation via chat on a website, switch to email, or call in — the AI agent picks up the context and continues the interaction. Epic Ai integrates with existing CRM, ERP, and other business tools through its REST API and app marketplace. It runs on EU-hosted infrastructure (Frankfurt, Netherlands, Finland, Belgium) and is GDPR-compliant. The company reports that typical customers see a 40–70% reduction in support workload within the first three months.
This tool is best for companies that handle a high volume of repetitive support requests — think travel, telecom, logistics, or e-commerce. It's also useful for internal IT support and HR departments that manage candidate communication. The platform is not a DIY chatbot builder; it's a managed service where Epic Ai's team handles implementation (typically 2–6 weeks) and ongoing optimization. If your team is drowning in tickets and you want a hands-off solution that actually resolves issues, this is worth a look.
Key features
What makes it stand outWho is Epic Ai for?
Who benefits most from this toolTrust & presence
Alternatives in Customer Service
Nova Echo AI
Verified
Customer Service
AI receptionists and sales agents that handle phone calls 24/7 in 30+ languages with hyper-realistic conversations.
Parahelp
Verified
Customer Service
AI agents that resolve complex customer support tickets end-to-end for tech companies.
Liveagent
Verified
Customer Service
AI-powered help desk software combining live chat, ticketing, call center, and chatbot in one unified platform.
Sobot
Verified
Customer Service
An all-in-one AI contact center platform that handles customer service, sales, and support across multiple channels.
Verloop.io
Verified
Customer Service
AI voice agents for automated phone calls and omnichannel support in 80+ languages
LiaPlus AI
Verified
Customer Service
AI voice agents for customer support — handle calls and chats in multiple languages with human-like conversations.
Kipps AI
Verified
Customer Service
Enterprise AI agents that handle voice calls, chat, and WhatsApp conversations with human-like intelligence
eesel AI
Verified
Customer Service
AI customer service agent that integrates with Zendesk, Freshdesk, and other tools to handle support tickets and chats automatically.
Similar tools
Enterprise Bot
Verified
Customer experience
AI-powered customer service automation platform for enterprises — handles calls, chats, and agent assistance.
Ebbot
Verified
Customer experience
AI platform for customer service automation — handles chat, email, and provides insights to reduce team workload.
PolyAI
Verified
Calls
Enterprise AI voice assistant platform — handles customer calls, chats, and support interactions in multiple languages.
Works with n8n
View all →
OpenAI
Verified
Models
AI platform offering ChatGPT for conversation, an API for developers, and business solutions — all powered by GPT models.
DeepL Translator
Verified
Translation
AI-powered translation tool delivering superior accuracy for text, documents, and real-time communication across 30+ languages.
Anthropic
Verified
Models
AI research and product company building safe, capable assistants like Claude
ClickUp
AI Workspace
AI-powered project management hub — manage tasks, documents, and collaboration with built-in AI assistants.
VEED.IO
Verified
Video Editor
Online video editor with AI tools for subtitles, dubbing, avatars, and screen recording — all in your browser.
Claude AI
Verified
Chat & Assistants
AI assistant that helps with writing, coding, analysis, and research — chat, generate content, or connect it to your tools
JetBrains
Verified
Developer Tools
A suite of integrated development environments (IDEs) with built-in AI coding assistance for multiple programming languages.
Trello
Verified
Productivity Tools
AI-powered project management tool to organize tasks, track progress, and collaborate with teams using boards, lists, and cards.