Zammad

Central helpdesk platform for customer, IT, and internal support — manage tickets, automate workflows, and connect tools in one place

Visit Website

zammad.com

Verified API available Works with Integrately · Make · n8n

Quick facts
What is it	Central helpdesk platform for customer, IT, and internal support — manage tickets, automate workflows, and connect tools in one place
Pricing	Paid — from €9/mo
Free tier	No
Platform	Web Application
API	Yes
Works with	Integrately, Make, n8n
Best for	managing customer inquiries from multiple channels, tracking and resolving IT support tickets
Domain registered	2012

Data updated Aug. 1, 2026

What does Zammad do?

Zammad is a central helpdesk platform that brings customer service, IT support, and internal operations into one place. It lets teams manage tickets from email, chat, phone, and social media without switching between tools. The interface is clean and intuitive, designed to help agents stay organized and respond faster.

The platform handles the basics well: ticket assignment, priority settings, internal notes, and status tracking. Where it stands out is in automation. You can set up triggers, use text modules and templates to speed up replies, and create core workflows that show different fields to different teams. The built-in knowledge base lets customers find answers themselves, and agents can search across tickets and attachments in seconds. Zammad also offers a REST API and integrations with common business tools, so it fits into existing workflows without much fuss.

Zammad works best for organizations that need a straightforward, reliable helpdesk without the complexity of enterprise suites. It's used by customer support teams, IT help desks, and internal service departments. The platform is available as a hosted SaaS (with GDPR-compliant German servers) or as a self-hosted solution. While the company markets AI capabilities, the core value comes from solid ticketing, automation, and collaboration features.

Non-AI Communication — Other

#automation#customer support#helpdesk#knowledge base#rest api#saas#self-hosted#ticketing

Key features

What makes it stand out

Unified ticket management across email, chat, phone, and social channels

Automation rules and smart templates to reduce repetitive tasks

Built-in knowledge base for self-service and agent reference

Open REST API and integrations to sync with existing tools

Full-text search across tickets and attachments for quick answers

Who is Zammad for?

Who benefits most from this tool

managing customer inquiries from multiple channels

tracking and resolving IT support tickets

handling internal service requests and approvals

Pricing

Starter v2

€9.0/month

€7.0/month billed yearly

20 GB disk space
5 max agents
10 MB attachment size
Email support (8x5, CET)
Channels: Email, Web Form, SMS
Standard Features: Text modules, macros, multilingualism, ticket history, mentions/watch, trigger, schedulers, business hours, branding
Data center in Germany, SSL encryption, device management, two-factor authentication (2FA)
ISO27001-certified Data center

Professional v2

€18.0/month

€16.0/month billed yearly

Everything in Starter v2, plus:

50 GB disk space
35 max agents
35 MB attachment size
Channels: Email, Web Form, SMS, Chat, Telegram
Service Level Agreements (SLAs)
Individual roles, individual ticket objects
Knowledge Base (monolingual)
Possibility of using AI features (optional)*
ISO27001-certified Data center

Plus v2

€27.0/month

€25.0/month billed yearly

Everything in Professional v2, plus:

150 GB disk space
unlimited max agents
50 MB attachment size
Phone support (8x5, CET)
Channels: Email, Web Form, SMS, Chat, Telegram, Facebook, WhatsApp
Core Workflows
Integration with GitHub/GitLab
Expert-Mode for Conditions (AND/OR)
Knowledge Base (multilingual)
Possibility of using AI features (optional)*
Zammad Standard Reporting
Deeper Reporting possibilities (with Elasticsearch access via Grafana)
ISO27001-certified Data center

Business

€249.92/month billed yearly

Service: Mon-Fri (9.00 - 17.00 CET)
Email support
6 hours max. response time
15 service requests
Bug escalations
Security advisories

Enterprise

€499.92/month billed yearly

Everything in Business, plus:

Initial assessment
Service: Mon-Fri (8.00 - 18.00 CET)
Email and phone support
4 hours max. response time
45 service requests
Bug escalations
Security advisories
5% discount on additional services

Trust & presence

Search presence Top 100k site

Domain Domain registered 2012

Gallery

Click any image to enlarge

Alternatives in Non-AI Communication

Nextcloud Non-AI Communication

Self-hosted content collaboration platform — file sync, chat, video calls, office editing, and AI assistant in one private cloud suite

make · n8n Top 10k site

Similar tools

Sysaid Automation

IT service management platform that automates ticketing, asset tracking, and IT support workflows.

workato Top 100k site

Zendesk Customer Service

AI-powered customer service platform that handles tickets, chats, and calls with autonomous agents and copilots

Zendesk Service Suite Customer Service

AI-powered customer service platform that unifies support across email, chat, voice, and social media into one agent workspace.

zapier · n8n Top 1k site

Dialpad Customer Service

AI-powered unified communications platform with contact center, sales tools, and autonomous AI agents.

zapier · make+1 Top 100k site

Ariglad YC W23 Writing Assistants

AI-powered knowledge base maintenance — analyzes support tickets to automatically update, create, and merge help articles.

Instadesk Customer experience

AI-powered customer service platform with chatbots, voicebots, live chat, and intelligent ticketing for businesses.

BoldDesk Customer Service

AI-powered customer service software with ticketing, automation, and self-service portal for efficient support teams

integrately

Jitbit Customer Service

Email-first help desk software that turns support emails into organized tickets, with AI-powered responses and automation.

make Top 100k site

Works with Integrately

View all →

OpenAI Models

AI platform offering ChatGPT for conversation, an API for developers, and business solutions — all powered by GPT models.

n8n · integrately Top 1k site

Picsart Photo Editor

AI-powered creative suite for photo editing, design templates, and AI image generation — all in one platform.

zapier · make+1 Top 10k site

Anthropic Models

AI research and product company building safe, capable assistants like Claude

zapier · n8n+3 Top 1k site

Happy Scribe Transcription

AI transcription and subtitling tool — convert audio/video to text, generate captions, and translate in 120+ languages.

zapier · integrately Top 100k site

Aircall Customer Service

AI-powered business phone system with live call coaching, automated workflows, and 24/7 AI agents for customer support.

zapier · make+2 Top 100k site

Trello Productivity Tools

AI-powered project management tool to organize tasks, track progress, and collaborate with teams using boards, lists, and cards.

zapier · make+4 Top 10k site

Wrike Productivity Tools

AI-powered enterprise work management platform that automates tasks, provides insights, and coordinates teams.

zapier · make+5 Top 100k site

Brevo AI Marketing

All-in-one marketing platform with AI — send emails, SMS, automate campaigns, and manage customer relationships in one place.

zapier · n8n+4 Top 10k site