Fini

AI customer support agent that resolves 80% of queries instantly using your company's knowledge base.

usefini.com

Verified API available Free tier

Quick facts
What is it	AI customer support agent that resolves 80% of queries instantly using your company's knowledge base.
Pricing	Freemium — from $1799/mo
Free tier	Yes
Platform	Web Application
API	Yes
Best for	automating customer support queries, reducing support ticket volume
Domain registered	2022

Data updated Aug. 1, 2026

What does Fini do?

Fini is an AI-powered customer support agent designed to handle customer inquiries automatically. It integrates directly with your company's existing knowledge base, help center, and documentation to provide instant, accurate answers to customer questions. The tool acts as a first line of defense, handling common queries about billing, account issues, product features, and more without human intervention, freeing up your support team for more complex cases.

What sets Fini apart is its strong emphasis on accuracy and its unique performance guarantee. The company promises to resolve 80% of customer queries and lift customer satisfaction scores (CSAT) by 10%, or you pay nothing. It works by deeply integrating with your specific company data rather than relying on general knowledge, which dramatically reduces AI hallucinations. The interface shows a live chat example where 'Sophie,' their AI agent, helps a customer resolve a payment issue and even proactively offers a membership upgrade.

This tool is ideal for enterprise support teams, customer experience (CX) leaders, and operations managers at scaling companies drowning in support tickets. Real-world use cases include automating responses to common billing questions, guiding users through account troubleshooting, providing product information, and handling basic onboarding queries—all while maintaining security compliance with SOC II, GDPR, and ISO standards.

AI Agent Calls Customer experience

#ai chatbot#conversational ai#customer support#customer support automation

Key features

What makes it stand out

Resolves 80% of support queries with zero human intervention

Integrates with your existing knowledge base and documentation

Provides a 10% CSAT improvement guarantee or you pay $0

SOC II, GDPR, and ISO compliant for enterprise security

Works 24/7 to provide instant, personalized customer responses

Who is Fini for?

Who benefits most from this tool

automating customer support queries

reducing support ticket volume

improving customer satisfaction scores

Pricing

Free tier available — start without a credit card

Starter

Free

5 users
50 documents
50 questions
2 bots sub agents
GPT-4o mini
Documents
AI responses / AI actions
Multi-channel
AI Categorisation
Multilingual Support
Chat History
Flows/ Mini specialised agents
Sophia- AI evaluator
Paramount (Agent accuracy measurement)
Fini Widget
Fini Search bar
Input integrations
3rd party integrations
Knowledge items
Chat2KB (Creating knowledge base from past conversations)
Usage reporting
Product insights
SSO (G suite, Microsoft)
GDPR
ISO 27001
Role-based access
Dedicated AI instance

Growth

$1799.0/month

Everything in Starter, plus:

Unlimited users
1,000 documents
5,000 questions
5 bots sub agents
0.69 cost per resolution
GPT-4o mini / Claude
Documents
AI responses / AI actions
Multi-channel
AI Categorisation
Multilingual Support
Chat History
Flows/ Mini specialised agents
Sophia- AI evaluator
Paramount (Agent accuracy measurement)
Fini Widget
Fini Search bar
Input integrations
3rd party integrations
Knowledge items
Chat2KB (Creating knowledge base from past conversations)
Usage reporting
Product insights
SSO (G suite, Microsoft)
GDPR
ISO 27001
Role-based access
Dedicated AI instance

Enterprise

Custom

Everything in Growth, plus:

Unlimited users
Unlimited documents
Unlimited questions
Unlimited bots sub agents
GPT-4o + Multi-layer models
Documents
AI responses / AI actions
Multi-channel
AI Categorisation
Multilingual Support
Chat History
Flows/ Mini specialised agents
Sophia- AI evaluator
Paramount (Agent accuracy measurement)
Fini Widget
Fini Search bar
Input integrations
3rd party integrations
Knowledge items
Chat2KB (Creating knowledge base from past conversations)
Usage reporting
Product insights
SSO (G suite, Microsoft)
SOC 2
GDPR
ISO 27001
Role-based access
Dedicated AI instance
Dedicated AI engineer
SLA - new model release
Dedicated AI customer success manager

Trust & presence

Domain Domain registered 2022

Gallery

Click any image to enlarge

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