Thena

AI-powered customer support platform for B2B teams — unifies Slack, email & chat into trackable tickets with automated resolution.

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thena.ai

Verified API available ~1.8k monthly visits

Quick facts
What is it	AI-powered customer support platform for B2B teams — unifies Slack, email & chat into trackable tickets with automated resolution.
Pricing	Paid
Free tier	No
Platform	Web Application
API	Yes
Best for	Managing customer support across multiple channels, Automating repetitive support tasks
Domain registered	2022

Data updated Aug. 1, 2026

What does Thena do?

Thena is a customer support platform specifically designed for B2B companies that centralizes support requests from multiple channels including Slack, email, and chat into a unified ticketing system. It automatically converts incoming messages from these platforms into trackable tickets, routes them to the appropriate teams, and provides full context about each customer account.

The platform stands out with its AI agents that handle repetitive tasks like responding to common queries, applying custom fields, creating tickets, and escalating issues. It offers customizable boards, role-based controls, and integrates with various apps to manage data and APIs. The system maintains complete account context across all channels, allowing both human and AI agents to collaborate effectively.

This tool benefits B2B customer support teams, SaaS companies, and enterprise account management groups who need to manage high volumes of support requests across multiple communication platforms. Real-world use cases include handling storage quota inquiries, managing subscription renewals, providing technical support, and broadcasting product updates to specific customer accounts across different channels.

AI Marketing Customer Engagement Lead Generation

#ai automation#b2b saas#customer support#multi-channel support#slack integration#ticketing system

Key features

What makes it stand out

Unifies support from Slack, email and chat into trackable tickets

AI agents automate responses and handle repetitive tasks

Customizable routing and role-based access controls

Full customer account context across all channels

Enterprise-grade security and compliance

Who is Thena for?

Who benefits most from this tool

Managing customer support across multiple channels

Automating repetitive support tasks

Tracking customer issues with full account context

Pricing

Starter

$29.0/month billed yearly

5 users
1,000 tickets per month
AI ticket detection
AI ticket summaries
AI tagging
AI assistant
Slack & email support
Up to 5 user seats
Up to 1,000 tickets/month

Standard

$79.0/month billed yearly

Everything in Starter, plus:

AI auto-responses
AI co-pilot
AI powered workflows
MCP
AI web chat
AI agent studio
APIs

Enterprise

$119.0/month billed yearly

Everything in Standard, plus:

AI agent custom deployments
MS Teams
Enterprise APIs
Enterprise security features
Unlimited MCP

Trust & presence

Domain Domain registered 2022

Gallery

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