Mixdesk
AI customer service platform that unifies web, app, and social media messaging into one smart inbox for global sales.
| What is it | AI customer service platform that unifies web, app, and social media messaging into one smart inbox for global sales. |
|---|---|
| Pricing | Freemium — from $49/mo |
| Free tier | Yes |
| Platform | Web Application |
| Best for | handling pre-sales customer inquiries, running multilingual marketing campaigns |
| Domain registered | 2013 |
Data updated Aug. 1, 2026
What does Mixdesk do?
Mixdesk is an AI-powered customer service and sales platform that consolidates conversations from websites, mobile apps, and social media channels into a single smart inbox. It uses advanced language models to handle customer queries automatically across platforms including WhatsApp, Facebook, Instagram, Telegram, LINE, and email. The system provides 24/7 AI support that can detect customer intent, capture leads, and drive sales conversions while supporting hundreds of languages with native-level translations.
What sets Mixdesk apart is its dual AI approach: the AI Agent acts as a full digital employee handling complex workflows, while AI Copilot assists human agents with repetitive tasks. The platform offers robust automation features including customizable marketing journeys, team collaboration tools, and one-click bulk messaging for campaigns. It integrates with popular AI workflow platforms like Coze and Dify, making it flexible for different business needs.
This tool particularly benefits e-commerce businesses, global marketing teams, and customer support departments looking to scale their operations internationally. Real-world use cases include qualifying high-intent leads across acquisition channels, running multilingual marketing campaigns, and providing consistent customer service across all digital touchpoints. The platform claims to help businesses achieve 90% labor cost savings and over 50% conversion rate increases through its AI-driven approach.
Key features
What makes it stand outWho is Mixdesk for?
Who benefits most from this toolPricing
Free tier available — start without a credit cardFree
- 1,000 conversations
- 10 channel accounts
- 100 translation characters
- Seats unlimited
- Channels unlimited
- 1,000 conversations
- 100 translation characters
- 10 channel accounts
- Automation
Essential
- 10 channel accounts
- 10,000 translation characters
- Seats unlimited
- Channels unlimited
- Unlimited usage
- 10K translation characters
- 10 channel accounts
- Automation
- Marketing Automation
Pro
- 20 channel accounts
- 100,000 translation characters
- Seats unlimited
- Channels unlimited
- Unlimited usage
- 100K translation characters
- 20 channel accounts
- Automation
- Marketing Automation
- AI Agent
Expert
- 500,000 translation characters
- Seats unlimited
- Channels unlimited
- Unlimited usage
- 500K translation characters
- Automation
- Marketing Automation
- AI Copilot
- AI Agent
- AI workflow
- API interface
- All features and benefits
Trust & presence
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